Customer Service Representative (Temp)

University of Alabama at Birmingham; Birmingham (AL); On-site; USD 18,000 - 23,000; Full time

Job summary

The University of Alabama at Birmingham (UAB) Temp Services seeks a Customer Service Representative to respond to inquiries from patients and third parties, verify insurance eligibility, and assist with billing and payments. The role also includes scheduling clinic visits and handling multi-line calls on-site.

Responsibilities include checking patients in/out, insurance verification, appointment scheduling, managing online/text communications, and cash management.

Qualifications

• High School diploma or GED and two years of related experience required.

Responsibilities

• Checking patients in/out
• Insurance verification
• Scheduling appointments
• Managing online/text messages
• Cash management

Education

High School diploma or GED

Job description

Job Description - Customer Service Representative (Temp) (T238688)

Customer Service Representative (Temp) - ( T238688 )

Description

The University of Alabama at Birmingham (UAB) Temp Services seeks a CUSTOMER SERVICE REPRESENTATIVE to receive and respond to account inquiries by patients and legal entities. To verify eligibility and benefits for patients with insurance coverage. To bill and collect payments from patients and third party payers including outstanding balances, co-pays and co-insurance. To maintain a balanced cash drawer. To enter all charges incurred by the patient during office visits using the appropriate procedure and diagnosis codes. To schedule patients for the clinic. To handle telephone inquiries in a multi-line environment. To use Practice Management Software system in performance of these duties and responsibilities. To occasionally deliver medical records, supplies and walk throughout the clinic assisting faculty, patients, and students.

Responsibilities

• Checking patients in/out
• Insurance verification
• Scheduling appointments
• Managing online/text messages
• Cash management

Hourly Rate: $15.00

Qualifications

• High School diploma or GED and two (2) years of related experience required.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

Primary Location

Temporary Services

Job Category

UAB Temporary Services

Organization

114402000 Temporary Services

Employee Status

Temporary

Shift : Day/1st Shift

Work Arrangement (final schedule to be determined by the department/hiring manager) : Onsite