Customer Service Representative

Idlogistics; Scranton (Lackawanna County); On-site; USD 29,000 - 32,000; Full time

Job summary

Idlogistics in Scranton offers a full-time role supporting customer service activities including inquiries, orders, and billing. You will work closely with on-site management and customers to resolve product inquiries, special requests, and discrepancies while ensuring accurate invoicing and shipping coordination.

The position emphasizes strong interpersonal and written communication, with a 2nd shift and shift differential.

Qualifications

• 3 years verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.

Responsibilities

• Manage shipping and receiving with DC Manager and Supervisors.
• Process billing and invoicing with tight turnaround times.
• Resolve billing, invoicing, shipping and receiving issues with customers and management.
• Daily effective communication with customers and internal team members and management.
• Liaise between the warehouse, customers, and invoicing/credit changes.
• Follow Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Skills

Strong written and verbal comms

Data entry skills

Education

High School Diploma or GED; Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Carries out all customer service activities such as responding to inquiries, processing orders and
handling complaints, in a prompt, courteous and effective manner. This position works closely
with customers and on-site management to handle various product inquiries, special
requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position
requires positive interpersonal skills including effective verbal and written communication skills.

Responsibilities

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow up with corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Salary: $20 + $1.5 Shift Differential

Shift: 2nd shift

High School Diploma or GED; or equivalent combination of experience and education; Bachelor’s degree in business or similar discipline preferred.

Qualifications

• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite