Fulfillment Coordinator - 1st Shift

final mile; Romeoville (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

final mile is seeking a detail‑oriented office associate to support customer orders and inventory workflows. You will process orders, generate required paperwork, run stock reports, and verify invoices while maintaining accurate files and records.

In this role you will coordinate with Operations and other departments to meet service standards, answer calls, and assist customers and visitors in a professional manner. Mon-Fri schedule with hourly pay.

Qualifications

• High School diploma or GED or equivalent experience.
• Experience in warehouse or similar environment helpful.
• Ability to plan, organize and juggle priorities with attention to detail.
• Ability to communicate effectively, both verbal and written.
• Ability to operate office machines and basic computer systems.
• Ability to perform basic calculations.

Responsibilities

• Process orders, print and organize paperwork and labels.
• Run stock reports to check product availability.
• Generate paperwork for customer work orders and verify special requests.
• Research aging orders and provide updates to Operations.
• Maintain inventory accuracy and perform audits.
• Handle invoicing, damage records and back-order logs.
• Coordinate shipping requests and track orders.
• Answer phones and greet customers in the office.
• Prepare reports and maintain procedure documentation.

Skills

Planning

Organizing

Multi-tasking

Communication

Attention to detail

Procedures adherence

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Windows OS

Customer software systems

Job description

Essential Job Functions

• Process (wave, print / organize paperwork and labels) customer orders.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests, and post inventory records.
• Research aging orders, provide update to Operations Team.
• Complete productivity tracker (where applicable).
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying computer-generated invoices.
• Maintain damage records and back-order logs.
• Handle returned merchandise in an efficient manner and assure proper credit is given to customers.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Prepare reports concerning customer service activities.
• Maintain current and accurate procedure book, which details the processing requirements for each account.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Coordinate special and or last-minute shipping requests.
• Maintain inventory accuracy. Perform inventory audits, record results and measure trends.
• Complete billing per required company process
• Track and Trace orders as required.
• Duties, responsibilities, and activities may be assigned or changed from time to time.

Minimum Qualifications

• High School Education/GED and/or equivalent experience.
• Experience working in warehouse or similar environment, prior experience within inventory, wave planning or customer service helpful.
• Skills in planning, organizing, and juggling multiple priorities are required.
• Ability to develop and maintain effective relationships.
• Ability to follow procedures and work instructions. Attention to detail is helpful.
• Ability to communicate effectively and with professionalism (both verbal and in writing).
• Ability to operate office machinery including use of computer systems (such as Microsoft Word, Excel, and Windows) and learn customer software systems.
• Ability to perform calculations involving adding, counting, subtracting, division and multiplication.

Shift: Mon-Fri 08:00am - 04:30pm

Pay: $22.17/hr