CUSTOMER SERVICE REPRESENTATIVE 1

Cooperative Response Center, Inc.

Kirksville, Northern (MO, KY)

On-site

USD 23,000 - 33,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Paid time off

Health benefits

401K with company match

Tuition reimbursement

Holiday pay

Career advancement opportunities

Job summary

Cooperative Response Center, Inc. seeks skilled Customer Service Representatives for a 2nd/ evening shift in Kirksville, MO. You will handle member inquiries for co-ops and utilities in a 24/7 call center environment, ensuring courteous and efficient service without sales calls.

The role includes comprehensive training starting Oct 5, 2026, with weekend and holiday schedules, health benefits, paid time off, 401K, and tuition reimbursement. Emphasis on empathy and accuracy in fast-paced settings.

Qualifications

1+ years of Customer Service experience required
Experience in a Call Center setting preferred
High School Diploma or equivalent preferred

Responsibilities

Take incoming calls for electric cooperative members and address inquiries
Navigate tools and resources to resolve problems and provide accurate information
Maintain composure and use de-escalation techniques when interacting with customers

Skills

Customer service

Communication skills

Multitasking

Confidentiality

Education

High School Diploma or equivalent

Tools

CRC Link

Call Center software

Job description

Job Details

Job Location: Kirksville Site - Kirksville, MO 63501

Salary Range: $16.50 - $24.00 Hourly

Job Shift: 2nd shift (Evening)

THE OPPORTUNITY

We are seeking talented Customer Service Representatives who will be responsible for the meaningful work ofFocusing on the Human Side of Technology ®by providing courteous and efficient service for our members. We are a 24/7 Call Center that receives after-hour and overflow calls for cooperative and utility companies across the United States regarding power outages and bill pay.You will never make a sale, call out for collections, or solicit business.

At CRC, you will make a difference in countless people’s lives by being a calm and professional human voice to call when disaster hits, rather than an automated voice message. Your work here at CRC matters to real people and their security!

SCHEDULE AND PAY

Fixed Starting Wage: $17.00 per hour

Full-time and Part-Time schedules are available!

2nd Shift: Extra $.75 per hour (Monday-Friday)
3rd Shift: Extra $1.25 per hour (Monday-Friday)
Bilingual (Spanish): Extra $1.00 per hour
Weekend availability (Saturday & Sunday): Extra $2.00 per hour
This position requires two out of three weekends scheduled
Holiday availability on rotation: Holiday pay

TRAINING

We are committed to setting our new team members up for success. This role includes a comprehensive training program that kicks off onOctober 5, 2026.Training will be full-time,Monday through Friday, 8:00 AM - 4:30 PM, for two weeks, ensuring you have all the tools and knowledge needed to excel.

HOW WE WILL INVEST IN YOU

Great Work/Life Benefits – Paid Time Off (PTO), Community Volunteer Time Off, 6 Paid Holidays, and School Conference/Activity Leave
Health benefits – medical, dental, & vision plus rewarding wellness programs, gym reimbursements, and on-site fitness equipment.
401K with generous company match.
Tuition reimbursement
Regular recognition events to celebrate and thank our employees
Opportunities for Advancement
Free alarm monitoring for medical, environmental, and security alarm systems
Supportive and inclusive work culture
Incentive bonuses

WHAT YOU CAN LOOK FORWARD TO

Takes incoming calls for our electric cooperative members. Navigates tools and resources to address the customers’ inquiries properly
Maintains a high level of service and meets performance targets.
Maintains composure and demonstrates a calm, professional demeanor while adapting to difficult situations, and uses de-escalation techniques when appropriate.
Participates in procedure training in the classroom and on-the-job training, and reviews all available manuals and resources to acquire and increase product knowledge.

WHAT YOU’LL NEED TO SUCCEED

Ability to read, analyze and interpret instructions
Excellent communication skills
Proven ability to effectively learn/use CRC Link and other software associated with Call Center Operations
Ability to maintain confidentiality
Ability to accurately type/keyboard and navigate computer screens with reasonable speed.
Ability to thrive in our fast-paced, customer-focused environment
Ability to be flexible and receptive to change

REQUIRED EDUCATION & EXPERIENCE

1 or more years of Customer Service experience required
Experience in a Call Center setting preferred
High School Diploma or equivalent preferred
Employees are required to be honest and trustworthy with a satisfactory background check and drug screen before they start.

WORKING CONDITIONS

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear; use hands and fingers. The employee is frequently required to stand, walk, sit, and reach. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

All telephone calls made or received in the Contact Center are recorded and may be monitored for quality purposes. Recorded calls may also be received in follow-up to member/customer questions or concerns and utilized for training purposes.

The noise level in the work environment is usually moderate.

Qualifications

Required education and experience