BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Cooperative Response Center; Abilene (TX); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Great Benefits (PTO, holidays)

Remote work after 90 days

Health benefits – medical, dental, & 


401K with company match

Tuition reimbursement

Recognition programs

Opportunities for advancement

Job summary

Cooperative Response Center is a 24/7 Call Center serving electric cooperatives across the United States. You will handle member inquiries with a calm, professional voice and ensure reliable support during outages and bill pay, without making sales or collections.

The role offers evening shifts, weekend availability, and the potential to work remotely after 90 days with proven attendance and performance.

Qualifications

• Ability to read, analyze and interpret instructions.
• Excellent communication skills.
• Fluent in English and Spanish.
• 1+ years of Customer Service experience required.
• Experience in a Call Center setting preferred.
• High School Diploma or equivalent preferred.

Responsibilities

• Take incoming calls for cooperative members and provide courteous, accurate information.
• Maintain a high level of service and meet performance targets.
• Use de-escalation techniques to handle difficult situations.

Skills

Excellent communication skills

Fluent in English and Spanish

Call center experience

Keyboard / computer literacy

De-escalation skills

Education

High School Diploma or equivalent

Tools

CRC Link

Job description

Job Details

Job Location: Abilene Site - Abilene, TX 79606 Salary Range: $16.50 - $24.00 Hourly Job Shift: 2nd shift (Evening) Job Category: Admin - Clerical

THE OPPORTUNITY:

We are seeking talented Customer Service Representatives who will be responsible for the meaningful work of Focusing on the Human Side of Technology ® by providing courteous and efficient service for our members. We are a 24/7 Call Center that receives after-hour and overflow calls for cooperative and utility companies across the United States regarding power outages and bill pay. You will never make a sale, call out for collections, or solicit business.

At CRC, you will make a difference in countless people’s lives by being a calm and professional human voice to call when disaster hits, rather than an automated voice message. Your work here at CRC matters to real people and their security!

SCHEDULE AND PAY:

• Fixed Starting Wage: $17.00 per hour
• Pay Range: $16.50 - $24.00 hourly
• Full-time and Part-Time schedules are available
• Bilingual (Spanish): Extra $1.00 per hour
• 2nd Shift: 4 pm - Midnight
• Extra $.75 per hour (Monday-Friday)
• 3rd Shift: Midnight - 8:00 am
• Extra $1.25 per hour (Monday-Friday)
• Weekend availability (Saturday & Sunday)
• Extra $2.00 per hour
• This position requires two out of three weekends scheduled
• Holiday Pay
• Opportunity to work remotely after your first 90 days with proven reliable attendance and performance

THE PERKS

• Great Work/Life Benefits – Paid Time Off (PTO), Wellbeing Time Off, Community Volunteer Time Off, 6 Paid Holidays, and School Conference/Activity Leave
• Opportunity to work remotely after your first 90 days with proven, reliable attendance and performance
• Health benefits – medical, dental, & vision + many more
• 401K with generous company match.
• Tuition reimbursement
• Regular recognition events to celebrate and thank our employees
• Opportunities for Advancement
• Opportunities for extra pay
• Free alarm monitoring for medical, environmental, and security alarm systems
• Rewarding Recognition Programs
• Supportive and inclusive work culture

WHAT YOU CAN LOOK FORWARD TO:

• Takes incoming calls for our electric cooperative members. Navigates tools and resources to address the members’ inquiries properly
• Maintain a high level of service and meets performance targets.
• Maintain composure and demonstrate a calm, professional position while adapting to difficult situations, and uses de-escalation techniques when appropriate.
• Participates in procedure training in the classroom, and on-the-job training, and reviews all available manuals and resources to acquire and increase product knowledge.

QUALIFICATIONS

WHAT YOU’LL NEED TO SUCCEED:

• Ability to read, analyze and interpret instructions
• Excellent communication skills
• Proven ability to effectively learn/use CRC Link and other software associated with Call Center Operations
• Ability to maintain confidentiality
• Ability to accurately type/keyboard and navigate computer screens with reasonable speed.
• Ability to thrive in our fast-paced, customer-focused environment
• Ability to be flexible and receptive to change

EDUCATION & EXPERIENCE:

• 1 or more years of Customer Service experience required
• Experience in a Call Center setting preferred
• High School Diploma or equivalent preferred
• Fluent in both Englishand Spanish
• Employees are required to be honest and trustworthy with a satisfactory background check and drug screen before they start

WORKING CONDITIONS:

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear; use hands and fingers. The employee is frequently required to stand, walk, sit, and reach. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

All telephone calls made or received in the Contact Center are recorded and may be monitored for quality purposes. Recorded calls may also be received in follow-up to member/customer questions or concerns and utilized for training purposes.

The noise level in the work environment is usually moderate.

Equal Opportunities and Accommodations Statement

CRC is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal-opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

CRC is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact the Human Resources Development Department at least 48 hours in advance of your interview at 507.437.2400.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for CRC to hire me. If I am hired, I understand that either CRC or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of CRC has the authority to make any assurance to the contrary.