CUSTOMER SERVICE REPRESENTATIVE 1

Cooperative Response Center Inc; Kirksville (MO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

401K with company match

Tuition reimbursement

Holiday pay

Job summary

Cooperative Response Center Inc is a 24/7 call center serving electric cooperatives and utility companies across the United States. You will be a calm, professional voice handling after-hours outages and billing inquiries with no sales or collections.

The role starts with a $17.00 hourly wage, plus shift premiums and weekend bonuses, and offers comprehensive benefits and a training program beginning October 5, 2026.

Qualifications

• 1+ year of customer service experience required.
• Experience in a call center setting preferred.
• High School Diploma or equivalent preferred.
• Honesty and ability to pass background check and drug screen.

Responsibilities

• Take inbound calls from cooperative members and address inquiries.
• Navigate CRC tools and resources to access member information.
• Maintain a calm, professional demeanor and de-escalate when needed.
• Participate in classroom and on-the-job training.

Skills

Communication

De-escalation

Confidentiality

Multi-tasking

Education

High School Diploma or equivalent

Tools

CRC Link

Call Center software

Job description

THE OPPORTUNITY:We are seeking talented Customer Service Representatives who will be responsible for the meaningful work of Focusing on the Human Side of Technology by providing courteous and efficient service for our members. We are a 24/7 Call Center that receives after-hour and overflow calls for cooperative and utility companies across the United States regarding power outages and bill pay. You will never make a sale, call out for collections, or solicit business.At CRC, you will make a difference in countless people’s lives by being a calm and professional human voice to call when disaster hits, rather than an automated voice message. Your work here at CRC matters to real people and their security!SCHEDULE AND PAY:Fixed Starting Wage: $17.00 per hourFull-time and Part-Time schedules are available!2nd Shift: Extra $.75 per hour (Monday-Friday)3rd Shift: Extra $1.25 per hour (Monday-Friday)Bilingual (Spanish): Extra $1.00 per hourWeekend availability (Saturday & Sunday): Extra $2.00 per hourThis position requires two out of three weekends scheduledHoliday availability on rotation: Holiday payTRAINING:We are committed to setting our new team members up for success. This role includes a comprehensive training program that kicks off on October 5, 2026. Training will be full-time, Monday through Friday, 8:00 AM - 4:30 PM, for two weeks, ensuring you have all the tools and knowledge needed to excel.HOW WE WILL INVEST IN YOU:Great Work/Life Benefits – Paid Time Off (PTO), Community Volunteer Time Off, 6 Paid Holidays, and School Conference/Activity LeaveHealth benefits – medical, dental, & vision plus rewarding wellness programs, gym reimbursements, and on-site fitness equipment.401K with generous company match.Tuition reimbursementRegular recognition events to celebrate and thank our employeesOpportunities for AdvancementFree alarm monitoring for medical, environmental, and security alarm systemsSupportive and inclusive work cultureIncentive bonusesWHAT YOU CAN LOOK FORWARD TO:Takes incoming calls for our electric cooperative members. Navigates tools and resources to address the customers’ inquiries properlyMaintains a high level of service and meets performance targets.Maintains composure and demonstrates a calm, professional demeanor while adapting to difficult situations, and uses de-escalation techniques when appropriate.Participates in procedure training in the classroom and on-the-job training, and reviews all available manuals and resources to acquire and increase product knowledge.WHAT YOU’LL NEED TO SUCCEED:Ability to read, analyze and interpret instructionsExcellent communication skillsProven ability to effectively learn/use CRC Link and other software associated with Call Center OperationsAbility to maintain confidentialityAbility to accurately type/keyboard and navigate computer screens with reasonable speed.Ability to thrive in our fast-paced, customer-focused environmentAbility to be flexible and receptive to changeREQUIRED EDUCATION & EXPERIENCE:1 or more years of Customer Service experience requiredExperience in a Call Center setting preferredHigh School Diploma or equivalent preferredEmployees are required to be honest and trustworthy with a satisfactory background check and drug screen before they start.WORKING CONDITIONS:The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee is regularly required to talk and hear; use hands and fingers. The employee is frequently required to stand, walk, sit, and reach. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.All telephone calls made or received in the Contact Center are recorded and may be monitored for quality purposes. Recorded calls may also be received in follow-up to member/customer questions or concerns and utilized for training purposes.The noise level in the work environment is usually moderate.Required education and experienceOne or more years of Customer Service experiencePreferred education and experienceExperience in a Call Center settingHigh School Diploma or equivalentCompetenciesStrong verbal and written communication skillsAbility to multi-task and prioritize in a high-call-volume environmentProficiency with computers and ability to learn new software systemsEffective listening, problem solving, and customer service skillsAbility to work independently and as part of a teamStrong attention to detail and time management skillsAbility to maintain confidentialityFlexibility and willingness to adapt to change