Customer Service Representative (02804) - 2504 N Water St

Domino's; Decatur (IL); On-site; USD 31,000 - 42,000; Full time

Job summary

Domino's in Decatur is looking for a Customer Service Representative to greet guests, answer questions, process orders, and help keep the store running smoothly. You are the face of the brand and must deliver friendly, accurate service.

You will respond to inquiries by phone, email, and in person, enter customer data into our systems, resolve issues with empathy, and work with the team to maintain a clean, organized workspace while meeting performance standards.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience preferred.
• Excellent verbal and written communication.
• Strong problem-solving and attention to detail.
• Data entry and basic computer operations.
• Ability to multitask in a fast-paced environment.
• Flexibility to work various shifts.
• Stand for extended periods and maintain professionalism.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Process customer orders accurately and on time.
• Handle complaints with empathy and professionalism.
• Maintain up-to-date knowledge of products and company policies.
• Collaborate with team for smooth operations.
• Enter and update customer information in databases.
• Maintain a clean and organized work area.
• Participate in team meetings and training sessions to enhance skills.
• Escalate complex issues to appropriate departments when necessary.
• Meet or exceed performance metrics and quality standards.

Skills

Customer service

Communication skills

Multitasking

Data entry

Attention to detail

Problem solving

Teamwork

Basic math

Adaptability

Physical stamina

Education

High school diploma or equivalent

Tools

Microsoft Office

Database systems

Job description

Job Description

We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative, you will be the face of our company, ensuring exceptional customer experiences through efficient and professional service.

• Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly
• Process customer orders, ensuring accuracy and timeliness
• Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
• Collaborate with team members to ensure smooth operations and consistent customer service
• Enter and update customer information in our database systems
• Assist in maintaining a clean and organized work environment
• Participate in team meetings and training sessions to enhance skills and knowledge
• Identify and escalation complex issues to appropriate departments or management when necessary
• Meet or exceed established performance metrics and quality standards

Job Description

We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative, you will be the face of our company, ensuring exceptional customer experiences through efficient and professional service.

• Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly
• Process customer orders, ensuring accuracy and timeliness
• Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
• Collaborate with team members to ensure smooth operations and consistent customer service
• Enter and update customer information in our database systems
• Assist in maintaining a clean and organized work environment
• Participate in team meetings and training sessions to enhance skills and knowledge
• Identify and escalation complex issues to appropriate departments or management when necessary
• Meet or exceed established performance metrics and quality standards

Qualifications

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in data entry and basic computer operations
• Ability to multitask effectively in a fast-paced environment
• Basic math skills for processing transactions and handling monetary exchanges
• Strong interpersonal skills and ability to work collaboratively in a team
• Customer-focused mindset with a commitment to providing exceptional service
• Flexibility to work various shifts as needed
• Ability to remain calm and professional under pressure
• Willingness to learn and adapt to new technologies and procedures
• Physical ability to stand for extended periods and navigate the work area