Customer Service Representative

srsdistribution; Yuma (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

SRS Building Products is seeking an Operations Coordinator to oversee daily warehouse operations, ensure accurate work orders, and support delivery requirements. The role focuses on swift issue resolution for customer complaints and maintaining optimal stock through Agility software.

Travel to regional branches is possible to support audits and operations. The position emphasizes operational efficiency, order processing, and collaboration with the Branch Manager to uphold service standards for

Qualifications

• Experience coordinating daily warehouse operations.
• Strong customer service and complaint resolution skills.
• Knowledge of inventory management and stock controls.
• Willingness to travel to regional branches occasionally.

Responsibilities

• Coordinate and manage daily warehouse operations to ensure accurate work orders and efficient processes.
• Resolve customer complaints quickly, coordinating with warehouse and delivery teams to ensure timely resolutions.
• Supervise loading/unloading of orders to ensure accuracy and promptness.
• Use routing software to dispatch trucks and ensure on-time deliveries to customer sites.
• Use Agility software to track stock levels and report to Branch Manager to prevent duplicate orders.
• Conduct weekly inventory activities and address damaged or outdated stock to maintain inventory integrity.
• Implement order processing and day-end balancing procedures to support branch operations.
• Support Branch Manager's goals while maintaining strong customer service and professional representation.

Skills

Warehouse operations

Customer service

Inventory management

Dispatch coordination

Tools

On Demand routing software

Agility software

Job description

Position Purpose: The Operations Coordinator at SRS Building Products is responsible for managing daily warehouse operations, ensuring the swift and accurate execution of work orders, and enhancing customer satisfaction by addressing complaints and supporting delivery requirements. This role involves facilitating inventory management through coordination with the Branch Manager and utilizing Agility software to maintain optimal stock levels and prevent duplicate orders, while also overseeing the dispatch and logistical operations of delivery vehicles. With a strong emphasis on operational efficiency and customer service excellence, the Operations Coordinator plays a pivotal role in supporting the branch's operational objectives and maintaining superior service standards for SRS Building Products Business Customers.

Key Responsibilities:

• Coordinate and manage daily warehouse operations, ensuring work orders are executed with precision and on schedule to optimize efficiency and client satisfaction.
• Resolve incoming customer complaints swiftly and courteously, taking full ownership of issues and engaging warehouse personnel and delivery teams as needed to achieve timely resolutions.
• Supervise and facilitate the accurate loading and unloading of orders for vendors and customers, ensuring adherence to company standards for promptness and accuracy.
• Utilize On Demand routing software to dispatch trucks and guarantee timely and precise delivery of products to customer worksites, streamlining logistics and minimizing delivery-related disruptions.
• Utilize Agility software to meticulously track and report stock levels, providing data-driven insights to the Branch Manager to support inventory decision-making and prevent duplicate orders.
• Conduct comprehensive inventory management activities, including purchasing, weekly cycle counts, and the evaluation and resolution of damaged or outdated stock, to uphold inventory integrity and availability.
• Implement rigorous order processing and day-end balancing procedures to support the seamless operation of the branch and contribute to overall business success.
• Foster superior customer service and company representation while managing internal processes, enhancing customer relations, and supporting the Branch Manager's strategic goals.

Direct Manager Direct Reports:

The Operations Coordinator reports directly to the Branch Manager or Assistant Branch Manager. This role functions as a pivotal support position to the Branch Leadership, ensuring seamless daily operations within the warehouse.

Direct Reports:

This position carries no direct supervisory responsibilities or direct reports. The Operations Coordinator operates collaboratively with warehouse and delivery personnel, providing guidance and direction as needed to uphold operational standards.

Travel Requirements:

The Operations Coordinator at SRS Building Products is required to undertake occasional travel to regional branches for inventory audits, supplier meetings, and operational assessments to ensure consistent compliance with company standards.

Physical Requirements:

The Operations Coordinator role requires a combination of activities in a standard office setting and tasks that may involve physical exertion typical of a warehouse environment. The position entails prolonged periods of sitting at a desk and operating a computer, as well as standing, walking, and using hands to finger, handle, or feel objects and equipment. Occasionally, the role may require reaching with hands and arms, climbing or balancing on ladders, and stooping, kneeling, crouching, or crawling. The employee must be able to frequently lift and/or move up to 15 pounds and occasionally up to 25 pounds. Exposure to high noise levels and extreme weather conditions may occur. Reasonable accommodations can be made to enable individuals with disabilities to perform these essential functions, ensuring compliance with the Americans with Disabilities Act (ADA) and maintaining a conducive work environment for all employees.

Working Conditions:

In the role of Operations Coordinator at SRS Building Products, employees will primarily operate within a fast-paced and dynamic work environment. This position is designed for those who can thrive in a high-energy, deadline-driven atmosphere, as it requires efficiently managing warehouse operations to meet the diverse needs of our customers. Although the role is primarily based on-site, allowing the coordinator to directly oversee warehouse activities, interactions with team members, customers, and leadership ensure a rich, collaborative work experience. This setting underscores the importance of exemplary organizational skills, as multifaceted tasks must be prioritized and delivered with precision to maintain optimum inventory levels and customer satisfaction. The successful candidate will be adept at juggling multiple responsibilities, including the coordination of timely deliveries and meticulous invento