Customer Relations Specialist

Zimmerman Plumbing, Heating, and Air Conditioning; Mechanicsburg (Cumberland County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Zimmerman Plumbing, Heating, and Air Conditioning is seeking a Customer Relations Specialist to create a positive first impression for all callers and visitors. This role ensures the efficient operation of the dispatching process and manages the customer journey.

The ideal candidate will have excellent telephone and customer service skills, scheduling abilities, and experience with computer systems like ServiceTitan. Candidates should be organized, efficient, and capable of handling multiple tasks.

Qualifications

• Experience with modern business office roles is required.
• Ability to handle multiple tasks efficiently and timely.
• Ability to operate all current administrative office equipment.

Responsibilities

• Assist clients, technicians, vendors with information at the office.
• Schedule and organize appointments for customers.
• Dispatch technicians to job sites.

Skills

Excellent telephone and customer service skills

General computing proficiency (Microsoft Word, Excel, Outlook)

Strong organizational skills

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Our Customer Relations Specialists are responsible for creating a positive first impression for Zimmerman Plumbing & Heating, Inc. to all callers and visitors. The position is further accountable for the efficient operation of Zimmerman Plumbing & Heating, Inc.'s dispatching and oversight of the customer journey. We're looking for candidates who are great listeners, enjoy working as part of a team, and strive to do their best each and every day.

Duties Include

• Assisting clients, technicians, vendors, and others with general information when they call or stop into the office
• Scheduling and organizing appointments for customers
• Dispatching technicians to job sites
• Utilizing computer system for a multitude of tasks - ServiceTitan is primary software
• Answering and transferring callers to the appropriate department and staff member
• Taking and distributing messages as needed
• Updating and keeping customer and company information current
• Performing general clerical and administrative functions

Job Qualifications

• High school diploma or equivalent
• Experience and physical ability to perform all modern business office roles
• Excellent telephone and customer service skills
• General computing proficiency, i.e. Microsoft Word, Excel, Outlook, Adobe and similar.
• Ability to handle multiple tasks efficiently and timely
• Ability to operate all current administrative office equipment including computers and other computer equipment, copiers, printers, etc
• Strong organizational skills required