Customer Service Representative

Guy's E. Paper; Woodstock (IL); On-site; USD 35,000 - 52,000; Full time

Job summary

Guy's E. Paper is seeking a Customer Service Representative for an on-site, full-time role in Woodstock, IL. You will handle inquiries by phone, email, and in person, process orders, and coordinate with warehouse and sales teams to ensure a smooth customer experience from contact to delivery.

The role requires strong communication skills, problem solving, and proficiency with QuickBooks and basic computer applications. On-site collaboration with cross-functional teams is essential.

Qualifications

• Strong customer-focused skills including Customer Service and Customer Support.
• Ability to foster positive interactions and outcomes through Customer Satisfaction and Customer Experience skills.
• Experience working as Customer Service Representatives or in similar client-facing roles.
• Excellent verbal and written communication skills, with clear and professional phone and email etiquette.
• Proficiency with basic computer applications and QuickBooks.
• Strong problem-solving abilities, attention to detail, and organizational skills.
• Ability to work on-site in Woodstock, IL, and collaborate effectively with cross-functional teams.

Responsibilities

• Handle inquiries via phone, email, and in person.
• Process orders and follow up on status.
• Resolve issues and coordinate with warehouse and sales teams.
• Ensure a smooth customer experience from initial contact through delivery.

Skills

Customer Service

Customer Support

Communication Skills

Problem Solving

Attention to Detail

Organization

Tools

QuickBooks

Job description

Company Description

Guy's E. Paper is a specialty paper provider offering over 1,000 unique paper products to businesses and individuals with diverse printing needs. The company focuses on high-quality solutions such as carbonless paper for forms, neon and colored papers for standout communications. Customers benefit from flexible options including no minimum orders, custom collation and perforation, and professional punching and binding services. Guy's E. Paper is committed to rigorous quality standards, innovative paper technologies, and personalized customer support. Applicants will join a team that values customer satisfaction and continuous improvement in products and services.

Role Description

The Customer Service Representative is a full-time, on-site role based in Woodstock, IL. This role is responsible for handling customer inquiries via phone, email, and in person, providing accurate information about products, order status, and services. Daily tasks include processing orders, resolving issues, coordinating with warehouse and sales teams, and ensuring a smooth customer experience from initial contact through delivery.

Qualifications

• Strong customer-focused skills including Customer Service and Customer Support.
• Ability to foster positive interactions and outcomes through Customer Satisfaction and Customer Experience skills.
• Experience working as Customer Service Representatives or in similar client-facing roles.
• Excellent verbal and written communication skills, with clear and professional phone and email etiquette.
• Proficiency with basic computer applications and QuickBooks.
• Strong problem-solving abilities, attention to detail, and organizational skills.
• Ability to work on-site in Woodstock, IL, and collaborate effectively with cross-functional teams.