Customer Service Representative

Randstad USA; Wixom (MI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

AD&D

Life Insurance

Short-term disability

401K plan

Job summary

Randstad USA in Wixom, MI is seeking a Customer Service Representative to deliver high-quality support to end users, distributors, and internal teams. You will resolve inquiries quickly, maintain data accuracy across systems, and audit transactions to ensure data integrity.

The role requires strong communication, attention to detail, and the ability to collaborate cross-functionally with Sales, Service, and other departments.

Qualifications

• 1 year of experience or more
• 1 year experience in customer service
• No specific degree required

Responsibilities

• Respond promptly and professionally to inquiries from end users and distributors via phone, email, and designated customer platforms in alignment with department service standards.
• Receive, review, and enter incoming sales orders based on customer requirements and account specifications.
• Audit equipment registrations for completeness and accuracy, generating validation reports for the accounting team to facilitate distributor payments.
• Investigate and resolve shipment discrepancies, order shortages, damaged freight, and related purchase concerns.
• Partner closely with Sales and Service Representatives, internal departments, and remote colleagues to resolve issues and streamline communication.
• Maintain documentation within electronic filing and data storage systems, ensuring records are up to date and audit-ready.
• Assist supervisors with special projects and provide operational backup for team members during absences.

Skills

Active Listening

Telephone Etiquette

Interpersonal Sensitivity

Typing Skills

Client Service

Customer Relationship Management

Customer support

CRM

Adapting to Change

CUSTOMER ORDERS/SALES

Education

No Degree Required

Tools

CRM software

Basic Software Skills

Job description

We are seeking an organized, motivated, and detail‑oriented Customer Service Representative to deliver high‑quality support to end users, distributors, and internal Snap‑on teams. In this role, you will help maintain strong business relationships by resolving inquiries quickly, ensuring data accuracy across business systems, and auditing transactions.

salary: $20 - $22 per hour

shift: First

work hours: 8 AM - 5 PM

education: No Degree Required

Responsibilities

• Customer Support: Respond promptly and professionally to inquiries from end users and distributors via phone, email, and designated customer platforms in alignment with department service standards.
• Order Entry & Auditing: Receive, review, and enter incoming sales orders based on customer requirements and account specifications.
• Registration & Payment Audits: Audit equipment registrations for completeness and accuracy, generating validation reports for the accounting team to facilitate distributor payments.
• Issue Resolution: Investigate and resolve shipment discrepancies, order shortages, damaged freight, and related purchase concerns.
• Cross‑Functional Collaboration: Partner closely with Sales and Service Representatives, internal Snap‑on departments, and colleagues at remote locations to resolve issues and streamline communication.
• Data Integrity & Documentation: Maintain documentation within electronic filing and data storage systems, ensuring all records are up to date and audit‑ready.
• Team Support: Assist supervisors with special projects and provide operational backup for team members during absences.

Skills

• Active Listening
• Telephone Etiquette
• Interpersonal Sensitivity
• Typing Skills
• Client Service
• Customer Relationship Management
• Customer support
• Basic Software Skills
• CRM
• Customer Service
• Adapting to Change
• CUSTOMER ORDERS/SALES

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Experience

• Experienced
• 1 year

Education

No Degree Required

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short‑term disability, and a 401K plan (all benefits are based on eligibility).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

This posting is open for thirty (30) days.