Customer Operations Specialist

Randstad USA; Rochester (MI); Presencial; USD 50.000 - 80.000; Jornada completa

Descripción de la vacante

Randstad USA in Rochester, MI seeks a Customer Operations Specialist to oversee daily customer service, inventory management, and logistics. You will build strong customer relationships and streamline supply chain workflows to ensure smooth transportation and delivery.

The role requires a Bachelor's degree with 3–5 years of related experience, first shift (8 AM–5 PM), and proficiency in Microsoft Office and ERP systems. Randstad offers a comprehensive benefits package.

Formación

• Bachelor's degree or equivalent required, with 3–5 years in related field.
• Excellent verbal, written, and customer service skills.
• Strong organizational skills and ability to meet deadlines.
• Problem-solving with sound judgment and diplomacy.
• Proficient in Microsoft Office and related software.

Responsabilidades

• Build positive customer relationships and manage order processing.
• Coordinate shipments with carriers and third-party logistics partners.
• Resolve shipping and delivery issues and improve workflows.
• Monitor inventory via ERP systems and manage purchase orders.

Conocimientos

Written Communication

Customer Orders

Basic Computer Skills

Customer Support

Operations Documentation

Customer Service

Customer Relations

Microsoft Office

Educación

Bachelor's degree

Herramientas

ERP Systems

Microsoft Office Suite

Descripción del empleo

The Customer Operations Specialist will oversee and execute the daily customer service, inventory management, and logistics operations of the business. This role is pivotal in maintaining strong customer relationships, streamlining supply chain workflows, and ensuring smooth transportation and delivery processes.

salary: $50,000 - $80,000 per year

shift: First

work hours: 8 AM - 5 PM

education: Bachelors

Responsibilities

• Inside Sales & Customer Relations: Build positive customer relationships, manage order processing and follow-ups, and coordinate shipments with carriers and third-party logistics partners.
• Issue Resolution & Process Improvement: Resolve shipping, transportation, and delivery issues promptly, investigate root causes, and initiate action plans to reduce service issues and improve workflows.
• Supply Chain & Inventory Management: Monitor inventory via ERP systems, manage purchase orders with manufacturing sites, and audit inventory reports.
• Logistics & Compliance: Stay up-to-date with internal reporting, monitor logistics current events, and exercise independent judgment on routing and freight planning while adhering to regulations.

Qualifications

• Education & Experience: Bachelor's degree preferred or equivalent combination of education and work experience, with 3–5 years in a related field.
• Communication & Interpersonal Skills: Excellent verbal, written, and customer service skills.
• Organizational & Time Management: Outstanding organizational skills, attention to detail, and the ability to meet deadlines in a fast-paced environment.
• Problem-Solving: Ability to troubleshoot and resolve issues quickly using sound judgment, poise, and diplomacy.
• Technical Skills: Proficient with Microsoft Office Suite and related software.

Skills

• Written Communication
• CUSTOMER ORDERS/SALES
• Basic Computer Skills
• Customer support
• Documentation of Operations
• Customer Service
• Customer Relations
• Microsoft Office (5 years of experience is required)
• Sales
• Active Listening
• Empathy
• Follow-up

Business operations Qualifications

• Years of experience: 5 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.