Customer Service Representative

Jobtailor; Wixom (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Wixom, MI is seeking a Scheduling Coordinator to handle service calls, book appointments, and respond to customer inquiries.

The role emphasizes organization, data entry, and collaboration with leadership to meet monthly goals, while using multiple software systems and keeping Keep You Camping program procedures.

If you are fluent in English, can manage high call volumes, and build strong relationships with internal and external partners, this is for you.

Qualifications

• Process and procedure oriented.
• Strong organizational skills, attention to detail, and ability to work well under pressure to hit deadlines.
• Ability to work within multiple computer software systems.
• Capable of accurately handling and documenting a high volume of incoming calls.
• Exceptional interpersonal skills for strong relationships with internal and external partners.
• Communicate well to all levels within the organization.
• Fluent in English; bilingual is a plus.

Responsibilities

• Answer service phone calls and book appointments.
• Respond professionally to customer inquiries and transfer as needed.
• Respond to online appointment requests and schedule as needed.
• Support Keep You Camping critical appointments and resolve scheduling conflicts.
• Confirm appointments.
• Compile daily/weekly/monthly reporting and trend analysis.
• Input customer data into company system.
• Collaborate with leadership to support the service team and customers.
• Assist in achieving monthly goals with the Manager of Service Training and Communication.
• Follow the Keep You Camping program procedures.

Skills

Organizational skills

Attention to detail

Professional communication

Interpersonal skills

Ability to work under pressure

English fluency

Tools

Company System

Keep You Camping program

Job description

• Answers service phone calls to our dedicated scheduling line and books appointments
• Responds professionally and politely to customer inquiries and if necessary transfers them to the appropriate department for further assistance
• Responds to online service appointment requests using the customers preferred method of contact and schedules appointments as needed
• Works in Keep You Camping critical appointments and resolves any scheduling conflicts
• Confirms appointments
• Compiles daily/weekly/monthly reporting and trend analysis
• Inputs customer data into company system
• Act as an extension of the General RV locations working with the leadership teams to cohesively support the service team and the customer
• Collaborate with the Manager of Service Training and Communication on establishing and achieving monthly goals
• Follow the procedure of the Keep You Camping™ program

Requirements

• Process and procedure oriented
• Strong organizational skills, attention to detail, and ability to work well under pressure in order to hit deadlines
• Ability to work within multiple computer software systems
• Possess capacity be able to accurately handle and document a high volume of incoming calls
• Exceptional interpersonal skills that will lead to strong relationships with internal and external partners
• Communicate well to all levels within the organization
• Fluent in English/ Bilingual is a plus

Core Competencies

Demonstrates strong organizational skills and attention to detail while managing high volumes of customer inquiries and scheduling appointments. Proficient in collaborating with leadership teams to support service operations and achieve established goals.

Highest-signal resume keywords

• Appointment Scheduling
• Customer Data Input
• Interpersonal Skills
• Organizational Skills
• Process Orientation

ATS Optimization Keywords

Hard Skills

• Data Entry
• Trend Analysis
• Reporting
• Multi-Software Proficiency
• Scheduling Conflicts Resolution

Soft Skills

• Attention to Detail
• Professional Communication
• Ability to Work Under Pressure
• Relationship Building

Industry Keywords

• Customer Service
• Service Appointment Management
• Leadership Collaboration

Tools & Technologies

• Company System
• Keep You Camping™ Program