Customer Service Representative

Handyman Connection; Winter Park (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Friendly team environment

Job summary

Handyman Connection is seeking a dedicated Customer Service Representative in Winter Park, FL to support our growing local office. You will handle phone and email inquiries, assist with scheduling and billing, and keep craftsmen and customers on track.

The role emphasizes excellent communication, organization, and the ability to multitask in a dynamic environment. Training and advancement opportunities are provided.

Qualifications

• Excellent verbal and written communication skills.
• Outgoing personality with a customer‑first mindset.
• Proficient with CRM systems and Microsoft Office Suite.
• (1+) years experience in Call Center or Customer Service preferred
• Knowledge of home repair or remodeling is a plus

Responsibilities

• Provide exceptional customer service by phone and email.
• Assist with scheduling, billing, and staff communications.
• Operate CRM and office software to track work and updates.
• Handle multiple tasks in a fast-paced environment.

Skills

Telephone communication

Written communication

Outgoing personality

Time management

Multitasking

Tools

CRM software

Outlook

Excel

Word

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance

What You Will Receive

• Earn competitive pay depending on your skills, experience and availability
• Work during traditional business hours
• Professional small office with a friendly touch
• Excellent training and support
• Business casual attire atmosphere

Responsibilities

• Dedication to excellent customer service
• Able to manage small business details while working independently
• Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
• Experience handling projects to completion
• Ability to multi-task in a high stress environment

Qualifications

• Strong telephone and written communication skills.
• Outgoing personality; enjoys working with people
• Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, etc.
• (1+) years experience working in a Call Center or Customer Service Role preferred
• Knowledge of home repair and light remodeling a plus

Handyman Connection of Winter Park is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our growing business.

We are now seeking a top-notch Customer Service Representative who can take on the role of keeping our craftsmen and customers on track! In this position, we are looking for the best of the best in Orlando to take on this fun and challenging role! This person will have an upbeat attitude and willingness to help the team.