Customer Service Representative

Chase Doors; Wilmington (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Flexible schedule

Health insurance

Life insurance

Paid time off

Professional development assistance

Referral program

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Senneca Holdings is seeking an experienced Customer Service Representative at our Wilmington, NC facility. This role focuses on delivering accurate price quotes, processing sales orders, and ensuring all tasks meet industry standards and customer requirements.

The ideal candidate will have strong math and critical thinking, exceptional written and verbal communication, and the ability to work well in a team.

Qualifications

• Strong math and critical thinking skills.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Self-motivated and deadline-driven.
• Willingness to meet internal/external commitments.
• Team player with urgency to deliver results.
• Computer proficient; Excel and MS Office skills helpful.

Responsibilities

• Generate accurate price quotes from customer inputs and industry specs.
• Follow up on quotes and gather feedback.
• Process sales orders with attention to detail and quality.
• Transfer customer nomenclature to HMF terminology.
• Execute internal order management procedures.
• Increase industry and product knowledge independently.
• Respond to internal and customer errors.
• Schedule projects per quoted lead times.
• Help create and send marketing materials.

Skills

Strong math and critical thinking

Exceptional customer service

Excellent verbal and written comms

Self-motivated

Sense of urgency

Computer proficiency (Excel/MS Office)

Tools

Excel

Microsoft Office

Job description

Position Summary

We are searching for an experienced Customer Service Representative at our Wilmington, NC facility.

If you are looking for an opportunity to make a difference, help set the standard and reflect the core values of an organization. Come join "One Team Senneca Holdings".

Compensation

Hourly, Non-Exempt

Full-Time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Responsibilities

• Generate accurate price quotes from customer inputs and in accordance with industry specifications and hardware applications
• Following up on quotes and gather feedback
• Processing sales orders with an acute attention to detail and quality
• Transferring customer nomenclature to HMF terminology
• Executing internal order management procedures
• Increasing industry and product knowledge independently
• Respond and acknowledge internal errors and customer errors
• Schedule projects in accordance with quoted and committed lead times
• Helping to create and send marketing materials
• Generate accurate price quotes from customer inputs and in accordance with industry specifications and hardware applications
• Following up on quotes and gather feedback
• Processing sales orders with an acute attention to detail and quality
• Transferring customer nomenclature to HMF terminology
• Executing internal order management procedures
• Increasing industry and product knowledge independently
• Respond and acknowledge internal errors and customer errors
• Schedule projects in accordance with quoted and committed lead times
• Helping to create and send marketing materials

Requirements

• Strong math and critical thinking skills
• Exceptional customer service skills
• Willingness to do what it takes to meet both internal and external commitments
• Highly accountable
• Works well in a team environment
• Excellent verbal and written communication skills
• Self-motivated
• Works with a sense of urgency
• Computer proficient (skilled in excel and Microsoft office is helpful)
• Strong math and critical thinking skills
• Exceptional customer service skills
• Willingness to do what it takes to meet both internal and external commitments
• Highly accountable
• Works well in a team environment
• Excellent verbal and written communication skills
• Self-motivated
• Works with a sense of urgency
• Computer proficient (skilled in excel and Microsoft office is helpful)

Skills

Strong math and critical thinking skills. Exceptional customer service skills. Willingness to do what it takes to meet both internal and external commitments. Highly accountable. Works well in a team environment. Excellent verbal and written communication skills. Self-motivated. Works with a sense of urgency. Computer proficient (skilled in excel and Microsoft office is helpful).