Customer Service Representative

3M HEALTHCARE; Wichita (KS); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending account

Long term disability

Short term disability

Life insurance

401K retirement

Career advancement opportunities

Job summary

Waste Connections of KS in Wichita, KS is seeking a high-energy Customer Service Representative to join our growing team. The role features a Monday through Friday schedule with occasional Saturdays and a starting pay of $18 per hour plus monthly incentives.

We offer a comprehensive benefits package including medical, dental, vision, a flexible spending account, disability insurance, life insurance, a 401(k) plan, and opportunities to advance within the company.

Qualifications

• 2 years of Phone Customer Service experience preferred.
• Ability to read, write, comprehend and communicate in English.
• Experience with MS Word, Excel, and Email preferred.

Responsibilities

• Answers customer inquiries by phone or in person to receive orders for installation, changes, or continuance of service.
• Resolve customer disputes and collaborate with other departments to ensure accurate information and timely service.
• Document interview information into computer systems and process order changes and deposits.
• Promote goodwill by delivering services that meet customer requirements and resolve problems or complaints.
• Work in a fast-paced, high call volume environment and may involve selling additional services.

Skills

Phone customer service

Communication

Tools

MS Word

Excel

Email

Job description

Waste Connections of KS is looking for a high energy Customer Service Representative to join our GROWING team in Wichita KS.Schedule:Monday - Tuesday : 7:45 am- 5:15 pmWednesday: 7:30 am - 5:15 pmThursday: 7:45 am- 5:15 pmFriday: 7:45 am- 4:15 pmPay: $18 with monthly incentives.

WHY YOU NEED TO JOIN US:CULTURE:

It’s a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important.

INTEGRITY:

Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.

DUTIES AND RESPONSIBILITIES:

• Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system.
• Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
• Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
• Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
• A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
• CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
• Also, long periods spent sitting, typing, or looking at a computer screen are common.

MINIMUM JOB REQUIREMENTS:

• 2 years of Phone Customer Service experience preferred.
• Ability to read, write, comprehend and communicate in English.
• Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.

We offer excellent benefits including:

• medical
• dental
• vision
• flexible spending account
• long term & short term disability
• life insurance
• 401K retirement
• unlimited opportunities to "Connect with Your Future"

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.