Customer Service Agent (Hiring Immediately)

MCI; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

MCI is hiring a Customer Service Representative in Wichita, KS to support commercial and public sector clients. The role involves handling inbound inquiries, troubleshooting technical issues, and assisting customers with products and processes.

Candidates must possess strong communication skills, a high school diploma, and the ability to work in a fast-paced environment. The position requires reliability, problem-solving abilities, and basic knowledge of Microsoft Office. Join MCI for a rewarding career in customer service.

Qualifications

• Must be 18 years or older.
• Strong ability to type swiftly and accurately (20+ words per minute).
• Highly reliable with regular attendance and punctuality.
• Excellent interpersonal skills and ability to build relationships.

Responsibilities

• Listen to and resolve customer issues.
• Utilize systems and technology for account management.
• Recognize and apply sales skills to upgrade customers.
• Ensure first-call resolution through problem solving.

Skills

Organizational skills

Written communication

Oral communication

Problem-solving

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows operating system

Job description

Position Overview

Customer Service Representative supporting commercial and public sector clients in Wichita, KS. Handle inbound inquiries, troubleshoot basic technical issues, and assist callers with products and process-related questions while representing well-known brands.

Key Responsibilities

• Listen to and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade customers.
• Explain and position products and processes when interacting with customers.
• Appropriately escalate customer dissatisfaction.
• Ensure first‑call resolution through problem solving and effective call handling.

Candidate Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Basic knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Strong problem‑solving and conflict‑resolution abilities.
• Customer‑service oriented (empathetic, responsive, patient).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity are common.
• Excellent interpersonal skills and ability to build relationships.

Conditions of Employment

• Must be authorized to work in the United States.
• May be required to submit to a background/security investigation and drug screening.

Physical Requirements

Conducted in a professional office environment. The employee will be required to sit, stand, and use a computer and telephone headset for extended periods. Occasional movement within the office and handling of items up to 40 pounds may be required.

Diversity and Equality

MCI maintains a work environment free from discrimination and is an equal opportunity employer. Employment decisions are based solely on merit and qualifications.