Customer Service Representative

The Grounds Guys; Wichita (KS); On-site; USD 32,000 - 45,000; Full time

Job summary

The Grounds Guys is seeking a Customer Service Representative in Wichita to ensure customer satisfaction and coordinate service delivery. You will manage customer communications, assist the sales team with proposals, and keep accurate records of job progress.

Responsibilities include scheduling technicians, following up after jobs, and maintaining professional relationships with clients while upholding company standards and ethics.

Qualifications

• Minimum high school education or equivalent.
• Strong verbal and written communication skills.
• Experience in customer service and client interaction is preferred.

Responsibilities

• Engage with commercial and residential customers professionally.
• Monitor customer communications in software and respond promptly.
• Schedule technician jobs efficiently and maintain timely job status updates.
• Enter backflow tests daily to city records.
• Support sales with follow-up on proposals and estimates.
• Adhere to company policies and procedures and promote ethics.
• Assist in developing client-focused educational programs.
• Other duties as assigned.

Skills

Customer service

Communication

CRM software

Education

High school diploma or equivalent

Tools

Outlook

MS Office

CRM system

Job description

Job Description: Customer Service RepresentativeTitle: Customer Service Representative (CSR)Department: Office AdministrationReports to: Office ManagerJob Objective:The CSR’s primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds Guys through outstanding customer service and tracking of key results areas.Responsibilities:· Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers.Monitoring all software for customer communication and responding in a timely mannerSchedule technician jobs efficiently and to the standards expectedWeekly customer communication on job status/progress for sold workSchedule estimates on the Outlook calendar for our sales team· Follow up with customers after completed jobs to ensure customer satisfaction with work· Assist sales team with follow up on sent proposalsEnter Backflow Tests daily to appropriate city· Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.· Participates and contributes to the development of educational programs offered to clients, prospects and company employees.· Other -Start management of company human resources systems and procedures.· Other duties as assigned.Relationships and Roles:· Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.· Demonstrate ability to interact and cooperate with all company team members.· Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.· Maintain professional internal and external relationships that meet company core values.· Proactively establish and maintain effective working team relationships with all support departments.