Receptionist/Dispatcher

Ultimate Staffing Services; Chanhassen (MN); On-site; USD 29,000 - 30,000; Full time

Job summary

Ultimate Staffing Services in Minnesota is seeking a Receptionist/Dispatcher to be the first point of contact for visitors and callers, deliver exceptional customer service, support administrative tasks, and coordinate dispatch operations between clients, field staff, and internal teams.

The ideal candidate will have a high school diploma or equivalent, proven experience in receptionist or dispatcher roles, strong written and oral communication, and excellent organizational and multitasking

Qualifications

• High school diploma or equivalent; additional administrative or customer service training is a plus.
• Proven experience in a receptionist, dispatcher, or similar role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in high-pressure situations.

Responsibilities

• Reception duties: greet visitors, answer and direct calls, manage mail and deliveries, keep reception area organized, schedule appointments and manage calendars.
• Dispatch duties: receive service requests, enter work orders, order parts, send invoices, assign and dispatch field personnel, monitor progress, and maintain dispatch records.

Skills

Verbal and written communication

Organizational skills

Multitasking

Professional demeanor under pressure

Education

High School Diploma or equivalent

Job description

Salary: USD21 - USD22 per hour

Job Title: Receptionist/Dispatcher

Pay Range: $21-22/hour

Hours: M-F 7:30am-4:30pm or 8am-5pm

Job Summary:

The Receptionist/Dispatcher serves as the first point of contact for visitors and callers, providing exceptional customer service and administrative support. This role also coordinates dispatch operations, ensuring timely and efficient communication between clients, field staff, and internal teams.

Key Responsibilities:

Reception Duties:

• Greet and assist visitors in a professional and friendly manner.
• Answer and direct incoming phone calls.
• Manage incoming and outgoing mail and deliveries.
• Maintain a clean and organized reception area.
• Schedule appointments and manage calendars as needed.

Dispatch Duties:

• Receive and process service requests via phone, email, or internal systems.
• Enter work orders, order parts, send out invoices.
• Assign and dispatch field personnel based on availability, location, and urgency.
• Monitor job progress and update clients and internal teams accordingly.
• Maintain accurate records of dispatch activities and service calls.Communicate effectively with technicians, drivers, and other staff.

Qualifications:

• High school diploma or equivalent; additional administrative or customer service training is a plus.
• Proven experience in a receptionist, dispatcher, or similar role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in high-pressure situations.