Customer Service Representative

Agi; Wheeling (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

AGI in Wheeling, IL is hiring a Customer Service Representative to shape our customer experience. You’ll work with a collaborative team, schedule appointments, and identify customer needs, earning competitive pay with performance bonuses up to $60,000+ annually.

As an entry-level opportunity, you’ll receive comprehensive training in customer communication and scheduling, with a clear path for advancement into customer acquisition, sales, and leadership roles.

Qualifications

• Experience in customer service or a related field is preferred.
• Ability to communicate clearly and effectively with diverse audiences.
• Proven track record of maintaining accurate records and notes.
• Strong organizational skills to manage multiple tasks and priorities.
• Ability to ask insightful questions to understand customer needs.
• Comfortable with technology.
• Proven ability to work collaboratively in a team environment and independently when needed.

Responsibilities

• Speak with prospective and existing customers
• Provide information about available services and programs
• Ask qualifying questions
• Update customer information
• Follow up with prospective customers
• Help schedule qualified appointments
• Maintain accurate notes and records
• Participate in training and coaching

Skills

Customer service

Communication skills

Organization

Tech-savvy

Teamwork

Job description

Join AGI as a Customer Service Representative, where you'll play a key role in shaping our customer experience. You'll be part of a dynamic team that values clear communication and proactive outreach. We believe in empowering you with the tools and training you need to succeed. Whether you're scheduling appointments or identifying customer needs, your efforts will make a real impact. You'll start with competitive pay and can earn up to $60,000+ annually, thanks to performance-based bonuses.

We're committed to your growth. As an entry-level opportunity, you'll receive comprehensive training in customer communication, appointment scheduling, and more. We offer a clear path for career advancement, with opportunities to move into customer acquisition, sales, and leadership roles. At AGI, we celebrate dedication and teamwork, ensuring that you feel supported every step of the way. If you’re ready to grow with us, we’d love to hear from you.

Compensation:

$45,000 - $60,000 yearly

Responsibilities:

• Speak with prospective and existing customers
• Provide information about available services and programs
• Ask qualifying questions
• Update customer information
• Follow up with prospective customers
• Help schedule qualified appointments
• Maintain accurate notes and records
• Participate in training and coaching

Qualifications:

• Experience in customer service or a related field is preferred.
• Ability to communicate clearly and effectively with diverse audiences.
• Proven track record of maintaining accurate records and notes.
• Strong organizational skills to manage multiple tasks and priorities.
• Ability to ask insightful questions to understand customer needs.
• Comfortable with technology.
• Proven ability to work collaboratively in a team environment and independently when needed.

About Company

At AGI, we’re committed to creating a workplace where people can grow, contribute, and succeed together. Our team culture is built around collaboration, accountability, and bringing a positive attitude to everything we do.

As the company continues to expand, we give our associates opportunities to develop their abilities, take on new challenges, and build a career with us. We value dedication and recognize individuals who consistently demonstrate strong performance.

If you’re motivated to learn, ready to work as part of a team, and looking for room to grow, there’s an opportunity to build your future with AGI.