Entry-Level Customer Experience Specialist

Agi; Wheeling (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

AGI in Wheeling, IL is hiring a Customer Service Representative to shape our customer experience. You’ll work with a collaborative team, schedule appointments, and identify customer needs, earning competitive pay with performance bonuses up to $60,000+ annually.

As an entry-level opportunity, you’ll receive comprehensive training in customer communication and scheduling, with a clear path for advancement into customer acquisition, sales, and leadership roles.

Qualifications

• Experience in customer service or a related field is preferred.
• Ability to communicate clearly and effectively with diverse audiences.
• Proven track record of maintaining accurate records and notes.
• Strong organizational skills to manage multiple tasks and priorities.
• Ability to ask insightful questions to understand customer needs.
• Comfortable with technology.
• Proven ability to work collaboratively in a team environment and independently when needed.

Responsibilities

• Speak with prospective and existing customers
• Provide information about available services and programs
• Ask qualifying questions
• Update customer information
• Follow up with prospective customers
• Help schedule qualified appointments
• Maintain accurate notes and records
• Participate in training and coaching

Skills

Customer service

Communication skills

Organization

Tech-savvy

Teamwork

Job description

AGI in Wheeling, IL is hiring a Customer Service Representative to shape our customer experience. You’ll work with a collaborative team, schedule appointments, and identify customer needs, earning competitive pay with performance bonuses up to $60,000+ annually.

As an entry-level opportunity, you’ll receive comprehensive training in customer communication and scheduling, with a clear path for advancement into customer acquisition, sales, and leadership roles.