Customer Service Representative

PostNet International Franchise Corporation; West Valley City (UT); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. This role offers the chance to assist customers with a variety of services, from shipping to printing, while developing your skills in a supportive environment. With a focus on collaboration and community, you will play a vital role in ensuring customer satisfaction and operational excellence. If you're passionate about providing exceptional service and eager to grow in your career, this opportunity is perfect for you. Join a team that values hard work, fun, and personal development.

Benefits

Health insurance

Opportunity for advancement

Paid time off

Flexible Scheduling

Career path development

Fun and collaborative environment

Qualifications

• Previous customer service or sales experience in a retail environment.
• Ability to handle customer complaints professionally.
• Strong attention to detail and organizational skills.

Responsibilities

• Assist customers with shipping and packaging services.
• Process customer sales through the point-of-sale system.
• Maintain the center consistent with established standards.

Skills

Customer service experience

Communication skills

Multitasking

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Point-of-sale system

Job description

Join to apply for the Customer Service Representative role at PostNet International Franchise Corporation

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Join to apply for the Customer Service Representative role at PostNet International Franchise Corporation

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
  
  
  

What to learn what it takes to run a business? Want to work towards running your own store one day? This is the opportunity for you.

Benefit/Perks

• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development
  
  
  

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Under the supervision of the Center Owner or Manager, the Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

WHAT YOU BRING TO THE TABLE:

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred
  
  
  

WHAT WE EXPECT OF YOU:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail
• Come to work ready to learn and help others.
  
  
  

PHYSICAL AND SAFETY REQUIREMENTS:

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner
• PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Printing Services

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