Customer Service Representative (Must be located in Tempe, San Antonio, Covington, Warwick)

MillenniumSoft Inc; Salt Lake City (UT); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to provide exceptional care and support to clients in the medical devices sector. This entry-level position focuses on creating requests, processing orders, and ensuring customer satisfaction. Ideal candidates will have a strong customer service background and be proficient in Microsoft Office and contact center tools. Join a collaborative team that values integrity, innovation, and continuous learning, while enjoying the flexibility of remote work and the potential for in-office engagement in the future.

Qualifications

• 2+ years in a customer contact center preferred.
• Proficiency in Microsoft Office and contact center software.

Responsibilities

• Create requests in databases to support customer orders.
• Process requests for credit, rebills, and returns.
• Handle customer contacts professionally and courteously.

Skills

Customer service

Data entry

Communication

Problem-solving

Interpersonal skills

Education

High School Diploma or GED

Associate’s/Bachelor’s degree

Tools

Microsoft Office

Contact center software

ERP systems (SAP/JDE)

Job description

Customer Service Representative (Must be located in Tempe, San Antonio, Covington, Warwick)

Join to apply for the Customer Service Representative (Must be located in Tempe, San Antonio, Covington, Warwick) role at MillenniumSoft Inc

Position Details

• Duration: 12 Months
• Total Hours/Week: 40.00
• Shift: 1st Shift
• Client: Medical Devices Company
• Level of Experience: Entry Level
• Employment Type: Contract on W2 (US Citizens or GC Holders only)

Location Note

Must be located in Tempe, San Antonio, Covington, Warwick, or Salt Lake City.

Job Summary

Provide exceptional customer care to meet or exceed customer expectations using effective contact handling skills. Meet business objectives and targets.

Responsibilities

1. Create requests in databases to support customer orders, such as account setup, pricing, documentation. Identify and resolve issues affecting customer satisfaction, review and correct orders prior to ERP entry.
2. Process requests for credit, rebills, and returns. Support on-time delivery and KPIs.
3. Handle customer contacts professionally and courteously. Comply with all policies and manage supply issues and backorders.
4. Manage orders for special handling and ensure accurate database entry.
5. Raise serious incidents, support campaigns, resolve complaints within guidelines.
6. Ensure compliance with FDA/ISO/cMDR, HIPAA, and participate in projects and team meetings.
7. Support team members, suggest process improvements, maintain product knowledge, pursue personal development, and perform other duties as needed.

Competencies & Values

Demonstrates integrity, accountability, innovation, and continuous learning. Exhibits leadership, strategic thinking, empowerment, results orientation, and adaptability. Brings a customer-focused mindset, values diversity, and promotes trust through open communication.

Essential Functions

Identify any modifications needed for individuals with disabilities to perform essential job functions. Include physical and other requirements that are critical for job performance.

KSA Requirements

Knowledge

• 2+ years in a customer contact center
• Experience managing supplies/equipment
• Proficiency in Microsoft Office
• Experience with contact center software/phone systems
• Preferred: 1+ year in ERP systems (SAP/JDE)
• Preferred: Medical device or healthcare experience

Skills

• Customer service, data entry, listening, communication, problem-solving, relationship building, interpersonal skills
• Computer proficiency, multitasking, organizational skills, positive attitude

Education/Degree

• High School Diploma or GED required
• Associate’s/Bachelor’s degree preferred

Experience

• 2+ years in a customer contact center

Other Requirements

• Work shifts 7:00am - 7:00pm EST/EDT
• Flexibility for overtime and occasional Saturday work
• Remote work setup with dedicated workspace and reliable high-speed internet
• Potential move to in-office in Tempe when safe

Language Skills

Proven oral and written English communication skills

Mathematical & Reasoning Skills

• Basic math ability
• Logical reasoning, decision-making, problem-solving, quick learning

Physical Requirements

• Work in a home or office environment, moderate noise
• Regularly stand, walk, sit, use hands; occasionally reach, stoop, kneel, lift over 25 lbs