Customer Service Representative

1-800-plumber-careers; High Point (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Paid time off

Job summary

1-800-Plumber +Air is seeking a motivated office assistant in High Point, NC to handle receptionist-style duties, basic accounting, and dispatching. You will greet visitors, answer inbound calls, and ensure accurate information is collected during each call.

The role emphasizes excellent customer service and reliable office support. Responsibilities include scheduling technicians, processing invoices, and performing clerical tasks.

Qualifications

• Courteous and pleasant demeanor required.
• Greet visitors to the building.
• Perform clerical and mail processes.
• Take inbound calls and set first impression for customers.
• Ensure calls are answered by the 3rd ring with approved greeting.

Responsibilities

• Answer calls and dispatch to technicians.
• Handle basic accounting functions and invoice process.
• Coordinate technician scheduling and office duties.
• Maintain customer focus to provide high-quality service.

Skills

Customer service

Communication

Phone etiquette

Administrative tasks

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Paid time off

We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.

Requirements:

• Have a courteous and pleasant demeanor
• Greet visitors to the building
• Perform clerical and mail processes
• Take inbound calls being the first impression for the customer.
• Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
• Make sure the phone is answered by the 3rd ring using the approved greeting each time.
• Technician Scheduling
• Handles Invoice Process
• Enable calls to answering service at end of day.
• Additional duties as directed by owners/manager

Other requirements:

• Clean Background
• Pass Drug Test
• Reliable Transportation
• Active Cell Phone
• Valid Driver’s License