Customer Service Representative (Manufacturing)

Parallel Employment; Buffalo (NY); On-site; USD 28,000 - 33,000; Full time

Job summary

Parallel Employment Group in partnership with a manufacturing customer in Buffalo, NY seeks a detail-oriented Customer Service Representative to serve as the primary point of contact for customers and Business Development Managers throughout the order lifecycle.

The ideal candidate has ERP experience, can read blueprints, and will support order management, quotes, and onboarding in a manufacturing environment. This on-site role is aligned with the first shift and offers competitive pay.

Qualifications

• Bachelor's degree in Business or related field, or an Associate degree with equivalent work experience.
• 5+ years of customer service experience in a manufacturing environment.
• Experience with ERP systems and reading technical drawings/blueprints.

Responsibilities

• Customer Service and Account Management
• Request for Quotes
• Order Management
• New customer onboarding

Skills

Customer service

Account management

5+ years experience

Communication

Problem solving

Education

Bachelor's degree in Business

Associate degree with equivalent experience

Tools

ERP systems

Reading blueprints

Job description

Parallel Employment Group in partnership with a manufacturing customer in Buffalo , NY areseeking a detail-oriented Customer Service Representative to serve as the primary point of contact for customers and Business Development Managers throughout the order lifecycle.

The ideal candidate has experience in a manufacturing environment, is comfortable working within an ERP system, and enjoys building strong customer relationships while supporting operational excellence.

Shift: First Shift

Pay Rate $20.00–$24.75 per hour

Responsibilities

• Customer Service and Account Management
• Request for Quotes
• Order Management
• New customer onboarding

• Bachelor's degree in Business or related field or Associate degree with equivalent work experience.

• 5+ years of customer service experience.

• Excellent communication, organizational, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong computer proficiency and attention to detail.
• Customer service experience in a manufacturing or contract manufacturing environment.
• Experience with ERP systems.
• Experience reading technical drawings or blueprints.
• Technical sales experience.

Parallel Employment Group is an equal opportunity employer

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