Sales and Service Associate

Eagle Bank; Everett (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Eagle Bank is seeking a Teller/Sales & Service Associate to support branch sales and operations in Everett, MA. You will assist customers with service requests, perform cash and non-cash transactions, and identify their needs to offer suitable products and referrals.

The role requires strong attention to detail, excellent communication, and the ability to balance a cash drawer. You will work on a collaborative team focused on branch goals and customer satisfaction.

Qualifications

• Minimum two years’ high school completed or equivalent required.
• Minimum one year customer service experience required; cash handling a plus.
• Excellent attention to detail, interpersonal and communication skills required.
• Full proficiency in performing Teller/Sales & Service Associate functions at all branch locations required.

Responsibilities

• Greet customers and assist with cash and non-cash transactions.
• Identify customer needs and offer appropriate deposit products and services; open accounts as needed.
• Cross-sell products and refer to other staff or departments.
• Assist with branch promotions and loan referrals to help achieve goals.
• Maintain knowledge of products, services and regulatory requirements.

Skills

Customer service

Cash handling

Attention to detail

Interpersonal skills

Communication skills

Education

High school diploma or equivalent

Job description

Supports branch sales and operations by proactively assisting customers with service requests and performing cash and non-cash transactions on customer accounts. Identifies customer needs and provides solutions and referrals for products and services as appropriate. Participates in team efforts to achieve branch goals including core deposits and loan referrals.

• Provides internal and external customer service as needed, including but not limited to: greets customers, handles cash and non-cash customer account transactions and servicing functions, responds to product/service/customer/account inquiries, resolves/escalates customer issues as necessary/appropriate, educates customers on how to conduct simple transactions through self-service technologies, etc.


• Identifies customers’ needs as it relates to the appropriate selection of retail/commercial deposit products and services; opens accounts and assists customers in proper completion of account paperwork and transactions; reviews documents/data entry for accuracy and completeness.


• Cross sells products and services and makes appropriate referrals to other staff members and departments.


• Actively participates in branch promotions, generates qualified loan referrals and contributes towards branch product and service origination goals.


• Maintains working knowledge of all products, services and regulatory requirements.


• Manages personal cash drawer, including daily drawer balancing, check balancing, and drawer limits as needed; assists with branch opening and closing.


• Functions in the capacity of Teller/Sales & Service Associate in any branch location as requested/required.


• Organizes and maintains workstation in a neat manner, in accordance with Bank standards.

Position Specific Requirements

• Minimum two years’ high school completed or equivalent required.


• Minimum one year customer service experience required; cash handling a plus.


• Excellent attention to detail, interpersonal and communication skills required.


• Full proficiency in performing Teller/Sales & Service Associate functions at all branch locations required.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis. EOE/AA/M/F/Vet/Disability

About Working at Eagle Bank

We are a thriving, independent community bank, fully immersed in the evolution of a brand culture that is rooted in the heart of our organization. Together, we stand united in the knowledge that we are people who want to make a difference and be part of something bigger than ourselves. We do this through demonstrated:

• Passion and Drive


• Highly motivated professionals driven to succeed


• Shared Vision and Thinking


• Unwavering commitment to collaboration


• Focus and Performance

We expect the highest performance level from ourselves and our coworkers, and we hold each other accountable in our pursuit of this expectation.

We encourage and support continued learning to help us grow as individuals, personally and professionally. We foster and create opportunities for our continued success, recognizing and rewarding all those who make it possible.

We’re looking for qualified candidates who are authentic, optimistic, respectful, and inspire belief to stand united with us as a valued member of the Eagle Bank team.