Customer Service Representative

Elite Distributing Inc.; Washington (District of Columbia); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Job summary

Elite Distributing Inc. in Vancouver, Washington is seeking a Customer Service Representative to be the reliable point of contact for prospective and current customers.

You will answer questions, explain products, assist with orders, resolve concerns, and help create a positive experience from the first conversation through follow-up. New team members receive hands-on training and ongoing coaching designed to build product knowledge, communication skills, and confidence from day one.

Qualifications

• Excellent communication and active listening skills.
• Friendly, professional, and dependable approach.
• Customer-focused mindset with a willingness to help.
• Confidence in guiding conversations and answering questions.
• Ability to stay organized in a fast-paced, team-based environment.

Responsibilities

• Greet customers and create a welcoming, professional experience.
• Answer questions and explain products.
• Assist with orders and resolve concerns.
• Maintain records of customer conversations and next steps.
• Support promotions and outreach projects as assigned.
• Collaborate with teammates to improve customer satisfaction.

Skills

Strong communication

Active listening

Friendly demeanor

Customer-focused

Problem-solving

Job description

Job Description

Build trust. Solve problems. Grow with Elite. Elite Distributing Inc. (EDI) is a Vancouver-based team helping customers find high-quality home maintenance products through hands-on education and personalized service. We have served the Vancouver community since 1985, backed by a nationwide legacy dating to 1914. Our culture is energetic, supportive, and focused on developing people from within. Team members receive practical training, ongoing coaching, and opportunities to explore new responsibilities as their skills grow. We are hiring a

Customer Service Representative

to serve as a reliable point of contact for prospective and current customers. You will answer questions, explain products, assist with orders, resolve concerns, and help create a positive experience from the first conversation through follow-up. No previous industry experience is required. New team members receive hands‑on training and continued support designed to build product knowledge, communication skills, and confidence from day one.

What you’ll do

Greet customers and create a welcoming, professional experienceListen carefully to understand customer questions and needsExplain products, features, and available options clearlyProvide accurate answers and help customers make informed decisionsAssist customers throughout the ordering processAddress concerns and help identify appropriate solutionsManage follow-up communication throughout the customer experienceMaintain organized records of customer conversations and next stepsShare recurring customer questions and feedback with leadershipSupport basic social media, promotional, or customer outreach projects as assignedCollaborate with teammates to improve customer satisfaction and resultsRepresent EDI with professionalism, patience, and integrity

What we’re looking for

Strong communication and active listening skillsA friendly, professional, and dependable approachA customer‑focused mindset and genuine interest in helping peopleConfidence answering questions and guiding conversationsStrong problem‑solving skills and attention to detailAbility to stay organized and follow through consistentlyPatience when handling questions or concernsCoachability and openness to feedbackComfort working in a fast‑paced, team‑based environmentAvailability to work full‑time in Vancouver, WashingtonPrevious retail, hospitality, customer service, or administrative experience is helpful but not required

What you’ll gain

Paid training with no previous industry experience requiredHands‑on experience in customer communication and relationship buildingOngoing coaching and mentorship from experienced leadersContinued development in organization, problem‑solving, and leadershipExposure to social media, promotions, and business operationsOpportunities to take on greater responsibility based on performanceA supportive, high‑energy team environment focused on growth and results

Schedule and location

Full‑time, Monday through FridayIn‑person position based in Vancouver, WashingtonNo remote workImmediate start availableBe the person customers rememberBring your communication skills, reliability, and willingness to learn.