Customer Service Representative

Express Employment Professionals; Washington (District of Columbia); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short Term Disability

Accidental Loss Benefits

401(k) Retirement Savings Plan

Six Paid Holidays per calendar year

Paid Sick Leave

Job summary

Express Employment Professionals in Renton, WA is seeking a Call Center Customer Service Representative to handle inbound and outbound calls, process payments, and maintain accurate account information. This on-site, full-time position offers training and opportunities for development.

Requirements include a high school diploma or GED and prior customer service experience. Strong communication, multitasking, and data-entry skills are essential for success in this role.

Qualifications

• High school diploma or GED is required.
• Prior call center or customer service experience preferred.
• Excellent verbal communication and phone etiquette.
• Detail oriented, able to multitask and stay organized.
• Strong data entry and MS Office skills.

Responsibilities

• Answers incoming calls and makes required follow-up outbound calls.
• Performs image review when required.
• Processes toll transactions and video bills in the system: receives, processes, and deposits payments; updates accounts and video bills as to their status; and opens new accounts.
• Takes credit card payments over the phone for accounts, video notices, and new accounts.
• Dscribes correspondence via fax, mail, and web contact.
• Negotiates payments and fee reductions within established limits.
• Documents phone calls and actions in the database.
• Receives and processes account update requests from inbound calls and mail.
• Records daily work statistics and reports.

Skills

Verbal communication

Detail orientation

Multi-tasking

MS Office (Excel/Access/PowerPoint/Win

Education

High school diploma or GED

Tools

Excel

Access

PowerPoint

Word

Job description

Customer Service Representative - Call Center (on-site, not a remote role)

Location: Renton, WA

Job Type: Full-Time, Contract-to-Hire

MUST be able to pass a drug test and background check

Position Summary

Imagine working on rewarding projects within a diverse culture, and having access to exceptional training and career development opportunities. Our client in Renton fosters professional development and personal growth with a variety of training and professional advancement opportunities.Think you would make a great

Call Center Customer Service Representative

Essential Duties and Responsibilities

• Answers incoming calls and makes necessary follow up outbound calls.
• Performs image review when required.
• Knowledgeable in the processing of toll transactions and video bills in the system: receives, processes, and deposits payments; updates accounts and video bills as to their status; and opens new accounts.
• Takes credit card payments over the phone for accounts, video notices, and new accounts.
• Writes, generates, and receives correspondence via fax, mail, and web contact.
• Negotiates payments and fee reductions up to their established limits.
• Documents phone calls and actions in the database.
• Receives and processes account update requests from inbound phone calls and mail, as directed.
• Records individual completed daily work statistics.
• Troubleshoots situations accurately, quickly, and efficiently for customers on the phone.
• Maintains an above average attendance record.

Qualifications/Requirements

• High school diploma or GED Certificate is required.
• Prior customer service or call center experience preferred.
• Outstanding verbal communication skills (phone etiquette).
• Detail oriented, ability to multi-task, and highly organized.
• Strong data entry and MS Office skills, including Excel, Access, PowerPoint, and Word.

Benefits Offered:

Medical, Dental, Vision, Short Term Disability & Accidental Loss Benefits401(k) Retirement Savings PlanSix Paid Holidays per calendar year; eligibility requirements applyPaid Sick Leave in accordance with WA state lawOther Compensation:Referral Bonuses