Payroll Support Specialist - Customer Service

BCforward; Warrendale (Allegheny County); On-site; USD 1,921,752; Full time

Job summary

A staffing solutions organization is looking for a Customer Service Representative in Warrendale, PA. This role focuses on resolving payroll issues for Kraft Heinz, requiring excellent communication and problem-solving skills. Candidates should have a high school diploma and at least one year of customer service experience. Proficiency in Microsoft Office, especially Excel, is necessary. The position demands a client-focused mindset and the ability to work independently, with shifts available from 8 AM to 7 PM Central Time.

Qualifications

• 1+ years of customer service experience, preferably helpdesk.
• Experience in troubleshooting processing issues.
• Ability to manage workload independently.

Responsibilities

• Responsible for service delivery of Payroll Issue Resolution.
• Respond to customer inquiries via phone and written communication.
• Assist in training and developing process knowledge.

Skills

Deductive reasoning

Analytical skills

Problem-solving skills

Excellent written communication

Excellent verbal communication

Client-focused mindset

Ability to work independently

Education

High School diploma or GED

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

A staffing solutions organization is looking for a Customer Service Representative in Warrendale, PA. This role focuses on resolving payroll issues for Kraft Heinz, requiring excellent communication and problem-solving skills. Candidates should have a high school diploma and at least one year of customer service experience. Proficiency in Microsoft Office, especially Excel, is necessary. The position demands a client-focused mindset and the ability to work independently, with shifts available from 8 AM to 7 PM Central Time.