Customer Service Representative

Mark Zion - State Farm Agency; Wailuku (HI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Salary bonuses

Paid time off

Growth opportunities

Experience

Job summary

Mark Zion - State Farm Agency seeks a Customer Service Representative to join their team in Hawaii. The role focuses on building customer relationships, delivering exceptional service, and guiding clients through insurance options and policy changes.

Ideal candidates are self-motivated, detail-oriented, and team players who can learn computer systems and pursue required licenses. Training and advancement opportunities are available in a dynamic, revenue-driven environment.

Qualifications

• Excellent interpersonal and communication skills.
• People-oriented with strong organizational skills.
• Self-motivated, detail oriented and proactive in problem solving.
• Able to learn computer functions and multi-task in a team environment.
• Willing to obtain Property & Casualty and Life & Health licenses.
• Provide timely and thorough activity reports to agent.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance options, coverage, changes, transfers, claims, and billing.
• Use needs-based reviews to educate customers about insurance options.
• Maintain a strong work ethic and commitment to success each day.

Skills

Interpersonal skills

Communication skills

Organizational skills

Self-motivation

Detail oriented

Proactive problem solving

Teamwork

Multi-tasking

Activity reporting

Tools

Computer skills

Job description

About this position

Customer Service Representative

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.

We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Salary plus Bonuses
• Paid Time Off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within our office

Requirements:

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Property & Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

Disclosure This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels. #SMA