Customer Service Representative

Insight Global; Virginia Beach (VA); Remote; USD 25.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) eligibility

Paid time off

Paid sick leave

Zusammenfassung

Insight Global is seeking a qualified Customer Service Representative to support a large healthcare client. You will handle patient inquiries via phone, resolve billing and insurance questions, and educate patients on their accounts.

The role emphasizes first-contact resolution, accurate Epic data entry, and adherence to scripts and workflows. The position is fully remote within the U.S., offering a competitive hourly rate and full benefits starting on day one.

Qualifikationen

• Experience in a healthcare/medical environment.
• Strong communication and phone-based customer service experience.

Aufgaben

• Handle 45–50 inbound calls per day in a high-volume center.
• Research and resolve billing, payments, insurance, and eligibility questions.
• Assist with copays, deductibles, coinsurance, and payment plans.
• Update billing information and patient scheduling as needed.
• Aim for first-contact resolution and clear explanations of billing details.
• Document patient activity and update Epic accurately.
• Follow scripts and established processes; maintain efficient call handling.

Kenntnisse

Healthcare environment

Phone-based support

Jobbeschreibung

• Experience working in a healthcare/medical environment
• Strong phone-based customer service and communication skills

Preferred Qualifications

• Medical billing or revenue cycle customer service experience
• Working knowledge of copays, deductibles, and coinsurance
• Familiarity with medical billing and insurance terminology
• Epic experience
• NICE CXone or similar contact center platform experience

Day-to-Day

Insight Global is seeking a qualified Customer Service Representative to support one of our large healthcare clients. This candidate will support patients and members by researching and resolving telephone inquiries while delivering high-quality customer service. Day to day will include but it is not limited to:

• Handle approximately 45 to 50 inbound patient or member calls per day in a high-volume call center environment.
• Research and resolve questions related to billing, payments, insurance, member eligibility, prescription benefits, and claim payments.
• Assist patients with copays, deductibles, coinsurance, payment inquiries, billing updates, and payment plan options.
• Support patient service needs, including updating billing information and patient scheduling.
• Work toward first-contact resolution for standard inquiries whenever possible.
• Clearly explain billing, insurance, and account information to patients or members.
• Provide high-quality customer service through effective communication and patient education.
• Recognize when an issue requires additional support and appropriately connect with or soft transfer to Tier 2.
• Research patient accounts, document activity, and complete account-related work within Epic.
• Accurately enter and update information while actively communicating with patients or members.
• Follow Sentara-provided scripts, workflows, and established processes.
• Maintain efficient call handling, with a target average handle time of approximately five minutes or less for standard first-contact-resolution calls.
• Participate in ongoing training as workflows and processes evolve.
• Work independently in a fully remote environment while remaining available and ready to accept calls throughout the scheduled shift.

Compensation: $18/hr to $20/hr.

Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.