Customer Service Representative

Genuine Parts Company; Virginia; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare options

401(k)

Vacation and holidays

Job summary

Genuine Parts Company is seeking a Customer Service Representative in the United States (Virginia). The role involves handling customer inquiries, processing orders, and providing quotes while maintaining strong relationships with customers.

You will coordinate with account reps to ensure satisfaction and optimize pricing within policy constraints. Under close supervision, you will focus on accurate order entry, inventory coordination, and timely shipping.

Qualifications

• Requires a high school diploma or GED and 0–3 years of related experience or an equivalent combination.
• Reliability, organization, and attention to detail are essential.
• Strong communication skills including written and verbal communication.
• Ability to multi-task and manage time effectively.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences gross profit through negotiating sale and purchase prices within set parameters.
• Adjusts non-contract pricing to meet customer needs while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Ensures inventory levels are maintained for customers and sources products in various inventories.
• Determines cost-effective shipping methods for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and prepares orders for shipment.
• May handle customer returns.
• Performs other duties as assigned.

Education

High school diploma or GED

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for

accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles
• order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter
• sales).
• Influences Motion Industries’ gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related

experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and
• externally via email, using business systems and searching capabilities to find products
• on the internet.
• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare

coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.