Customer Service Representative

Talentify; Defiance (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation / sick / holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to basic inquiries, provide quotes, take orders by telephone, fax, email or in person, and work to maximize gross profit within set parameters.

The role emphasizes reliability, strong communication, and the ability to multi-task in a fast-paced environment, with emphasis on accurate data entry and teamwork across branches.

Qualifications

• High school diploma or GED required; 0–3 years of related experience.
• Strong communication, organization and attention to detail.
• Ability to multi-task and manage time effectively.
• Moderate computer skills and use of business systems.

Responsibilities

• Respond to basic product inquiries, provide quotes, and handle order entry.
• Place customer orders via phone, fax, email, or walk-in.
• Negotiate pricing within parameters to influence gross profit.
• Build relationships to drive repeat business and improve processes.
• Ensure inventory levels and sourcing across branch/distribution centers.
• Determine cost-effective shipping methods and coordinate with reps.
• Expedite backorders and assist with returns when needed.
• Perform other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Strong communication

Time management

Multi-tasking

Basic computer skills

Product knowledge preferred

Education

High school diploma or GED

Tools

Business systems

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for

accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles
• order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related

experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.