Customer Service Representative

Genuine Parts Company; Allentown (Lehigh County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid time off

Job summary

Motion Industries, a company within the Genuine Parts Company family, seeks a Customer Service Representative to accurately fulfill orders and manage incoming calls. Under close supervision, you will negotiate pricing within parameters and build enduring customer relationships.

Responsibilities include processing orders, handling inquiries, sourcing products, and coordinating shipping. A high school diploma or GED with up to three years of related experience is typical.

Qualifications

• High school diploma or GED with 0–3 years of related experience.
• Strong communication skills across written, verbal and listening.
• Moderate computer skills and familiarity with business systems.

Responsibilities

• Process customer orders and provide quotes.
• Handle order entry via phone, fax, email or counter sales.
• Maintain inventory levels to meet customer needs.
• Source products within branch or supplier inventories.
• Determine most cost-effective shipping method for orders.
• Work with Account Representatives to ensure customer satisfaction.
• Expedite backorders and prepare shipments for customers.
• Assist with customer returns and other duties as assigned.

Skills

Reliability

Organization

Communication

Time management

Attention to detail

Multitasking

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Business systems

Internet search

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and
• externally via email, using business systems and searching capabilities to find products
• on the internet.
• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.