Customer Service Representative

Talentify; Evansville (IN); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries in Evansville, IN is seeking a Customer Service Representative under close supervision to accurately fulfill customer orders and handle incoming calls. You will enter orders, provide quotes, and ensure inventory levels and shipping arrangements meet customer needs.

Responsibilities include negotiating prices within approved parameters, building customer relationships, and supporting process improvements.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or equivalent.
• Product knowledge preferred.

Responsibilities

• Respond to basic customer inquiries and provide quotes.
• Enter orders via telephone, fax, email, or walk-in.
• Manage and ship orders, negotiate price within parameters.
• Build relationships to drive repeat business and process improvements.
• Determine cost-effective shipping methods and expedites backorders.
• Assist with returns and communicate with internal teams.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multitasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

0–3 years of related experience

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for

accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles
• order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter
• sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase
• price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on
• competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and
• drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per
• purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or
• supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related

experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and
• externally via email, using business systems and searching capabilities to find products
• on the internet.
• Product knowledge is preferred.

LICENSES & CERTIFICATIONS:

Excellent driving record preferred. All company vehicles

are subject to continuous video monitoring.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare

coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.