Customer Service Representative

Talentify; Williamsport (Lycoming County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Paid time off

Job summary

Motion Industries is seeking a Customer Service Representative in Williamsport, PA. You will handle basic customer inquiries, process orders, and coordinate with internal teams to ensure customer satisfaction.

The role requires strong communication, multitasking, and attention to detail, with emphasis on accuracy and timely responses. You will work closely with sales and supply chain to optimize orders and service levels.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or equivalent.
• Strong communication and customer service skills.
• Detail-oriented with reliable time management.
• Moderate computer skills and ability to use business systems.
• Product knowledge preferred.

Responsibilities

• Responds to basic customer inquiries, provides quotes, and handles order entry.
• Places customer orders via phone, fax, email, electronic methods, or walk-in.
• Influences gross profit by negotiating price within parameters.
• Adjusts non-contract pricing to meet customer demands while maximizing profit.
• Builds relationships to drive repeat business and identifies process improvements.
• Maintains appropriate inventory levels by ordering items for customers.
• May place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Sources products from branch, DC, or supplier inventory.
• Determines cost-effective shipping methods for orders.
• Collaborates with Account Representatives to ensure customer satisfaction.
• Expedites backorders and may prepare orders for shipment.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for

accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles
• order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter
• sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase
• price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on
• competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and
• drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per
• purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or
• supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related

experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and
• externally via email, using business systems and searching capabilities to find products
• on the internet.
• Product knowledge is preferred.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare

coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.