Customer Service Representative

Talentify; Allentown (Lehigh County); On-site; USD 32,000 - 44,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to fulfill customer orders and manage incoming calls under close supervision. You will respond to inquiries, provide quotes, and process orders to ensure satisfaction.

The role emphasizes reliability, strong communication, and the ability to multi-task while using business systems to locate products and process transactions. Excellent driving record preferred for company vehicles and continued training opportunities may be offered.

Qualifications

• High school diploma or GED with 0–3 years of related experience or equivalent.
• Strong communication skills, including written, verbal, and listening.
• Reliability, organization, and attention to detail are essential.
• Moderate computer skills and ability to use business systems and search capabilities.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and enter orders.
• Place customer orders via phone, fax, email, or walk-in (counter sales).
• Influence gross profit by negotiating price within parameters.
• Build relationships to drive repeat business and improve processes.
• Ensure inventory availability and source products from inventory or suppliers.
• Determine cost-effective shipping methods for orders.
• Coordinate with Account Representatives to ensure customer satisfaction.
• Expedite backorders and prepare shipments.
• Handle customer returns as needed.
• Perform additional duties as assigned.

Skills

Reliability

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Business systems

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and
• externally via email, using business systems and searching capabilities to find products
• on the internet.
• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.