Customer Service Representative

Vse Aviation Inc (us); Virginia (MN); On-site; USD 35,000 - 52,000; Full time

Job summary

Vse Aviation Inc (us) is seeking a Customer Service Representative to manage multiple customer accounts and deliver high-quality service in line with aviation industry data and manufacturer guidance. You will communicate with customers by phone or email, handle financial and technical information, and maintain detailed records and work orders.

The role emphasizes building trustful relationships, supporting other departments with timely information, and preparing estimates and reports as needed.

Qualifications

• HS/GED and 2 years of relevant/technical work experience.
• Excellent written and verbal communication.
• Proficient with MS Office and data entry.

Responsibilities

• Communicate with customers by telephone or email to provide information about products or services.
• Understand and transmit financial and technical information to internal and external customers.
• Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well actions taken.
• Formulate and enter accurate and precise work orders.
• Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the Company.
• Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.
• Prepare, review and present estimates, including different pricing options, detailed letters, and reports.
• Other duties as assigned.

Skills

Communication skills

Interpersonal skills

Microsoft Office

Data entry

Education

High school diploma or GED

Tools

Excel

PowerPoint

Word

Job description

SUMMARY: The Customer Service Representative is responsible for handling multiple customer accounts and providing customers with quality service based on civil aviation articles in accordance with the current technical data provided in the manufacturers’ Instructions for Continued Airworthiness, Services Bulletins, service letters, Airworthiness Directives, government and industry standard practices, and other data acceptable to or approved by the FAADUTIES & RESPONSIBILITIES:Responsibilities include, but are not limited to:Communicate with customers by telephone or email to provide information about products or services.Understand and transmit financial and technical information to internal and external customers.Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well actions taken.Formulate and enter accurate and precise work orders.Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the Company.Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.Prepare, review and present estimates, including different pricing options, detailed letters, and reports.Other duties as assigned.MINIMUM REQUIREMENTS (INCLUDES EDUCATION, EXPERIENCE, COMPETENCIES), ETC.):HS/GED2 years of relevant/technical work experienceExpert level communication and interpersonal skillsProficient using various software, applications, and programs, which including Microsoft Office, Excel, PowerPoint and Word.Ability to function in a diverse, fast paced service environment, while maintaining a positive and proactive approach to a multitude of issues and challenges.Reputable communicator through writing and oral actions with customers, peers and management.Ensure to include Education, years of experience, travel requirementsOTHER (INCLUDE LICENSES, CERTIFICATIONS, SECURITY CLEARANCE, TRAVEL REQUIREMENTS, ETC.):The selected applicant will be subject to a background check and drug testing.