Customer Service Representative (USI4) (1631)

VSE Aviation; Augusta (KS); On-site; USD 35,000 - 50,000; Full time

Job summary

VSE Aviation in Augusta, Kansas, is seeking a Customer Service Representative to manage customer accounts and ensure quality service based on civil aviation standards. The role requires engaging communication with customers and maintaining records of interactions to deliver outstanding service.

Successful candidates will have HS/GED, two years of relevant experience, and proficiency in Microsoft Office. The position involves providing estimates, maintaining relationships, and collaborating with internal departments to meet customer expectations.

Qualifications

• 2 years of relevant/technical work experience required.
• Reputable communicator through writing and oral actions with customers, peers and management.
• Ability to maintain a positive and proactive approach to service challenges.

Responsibilities

• Communicate with customers by telephone or email to provide product information.
• Keep records of customer interactions or transactions.
• Establish and maintain a trusting relationship with customers.
• Provide support for other departments with timely information.

Skills

Expert level communication skills

Interpersonal skills

Proficient in Microsoft Office

Ability to work in a fast-paced environment

Education

HS/GED

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

SUMMARY

The Customer Service Representative is responsible for handling multiple customer accounts and providing customers with quality service based on civil aviation articles in accordance with the current technical data provided in the manufacturers’ instructions for continued airworthiness, services bulletins, service letters, airworthiness directives, government and industry standard practices, and other data acceptable to or approved by the FAA.

DUTIES & RESPONSIBILITIES

• Communicate with customers by telephone or email to provide information about products or services.
• Understand and transmit financial and technical information to internal and external customers.
• Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well as actions taken.
• Formulate and enter accurate and precise work orders.
• Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the Company.
• Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.
• Prepare, review and present estimates, including different pricing options, detailed letters, and reports.
• Other duties as assigned.

QUALIFICATIONS

• HS/GED.
• 2 years of relevant/technical work experience.
• Expert level communication and interpersonal skills.
• Proficient using various software applications, including Microsoft Office, Excel, PowerPoint and Word.
• Ability to function in a diverse, fast paced service environment while maintaining a positive and proactive approach to a multitude of issues and challenges.
• Reputable communicator through writing and oral actions with customers, peers and management.

OTHER

The selected applicant will be subject to a background check and drug testing.