Customer Account Representative

Aero-Mark MRO LLC; Fairhope (AL); On-site; USD 42,000 - 65,000; Full time

Job summary

Aero-Mark MRO LLC in Fairhope, AL seeks a Customer Relations Specialist to foster strong customer accounts and act as liaison between customers and internal teams. You will process orders, prepare quotes, and provide detailed cost estimates and updates.

Ideal candidates have 3+ years in customer service in aviation or a related field, can travel up to 25%, and excel with ERP systems and MS Office. This role requires independence, strong communication, and adherence to safety protocols.

Qualifications

• Minimum 3 years of customer service/account management experience.
• Ability to travel up to 25%.
• Must pass a criminal background check and pre-employment drug screen.
• Must have a valid driver’s license and be insurable.
• Ability to work with minimal supervision and take initiative.
• Proficient in English reading/writing/speaking.

Responsibilities

• Foster and maintain relationships with customer accounts.
• Serve as primary customer contact and liaison with internal teams.
• Monitor customer accounts and identify opportunities for additional support.
• Collaborate with technical staff to resolve complex customer issues.
• Communicate with customers via email, phone, and in person.
• Review and interpret customer purchase orders and repair orders.
• Create and manage sales orders in Corridor ERP system.
• Monitor orders from inception to completion.
• Generate quotes and estimates in Corridor ERP system.
• Provide cost estimates, status reports, and technical information to customers.
• Coordinate arrival/departure of customer goods.
• Travel to meet customers and attend industry events.
• Suggest changes to equipment utilization and processes to improve efficiency.
• Attend safety/training and comply with PPE requirements.
• Overtime as required.
• Other duties as assigned.

Skills

Citizenship verification/ITAR

Travel up to 25%

Excellent communication

MS Office/ERP proficiency

Company software familiarity

Independent work

Problem solving

English literacy

Numerical/analytic ability

Safety/compliance

Education

High School Diploma or GED

Bachelor's/Associate in Business or related field (plus)

Tools

ERP systems

Microsoft Excel

Job description

Description

Purpose of Position:

To develop and maintain exceptional relationships with current and new customers and to facilitate communication between the customer and Fairhope Aero.

Essential Functions:

(must be able to perform these functions, with or without reasonable accommodation)

• Responsible for fostering and maintaining relationships with customer accounts.
• Acts as the primary point of contact for customers and serves as a liaison between internal teams and customers.
• Monitors customer accounts and proactively identifies opportunities to provide additional support.
• Interacts with technical staff to help customers solve complex problems effectively.
• Effectively communicates with customers via email, phone, and in person.
• Reviews and interprets customers' purchase orders, repair orders, and other instructions.
• Generates projects and provides accurate information to shop personnel.
• Responsible for creating and managing sales orders in Corridor, ERP system.
• Monitors and manages customer orders from inception to completion.
• Generates quotes and estimates in Corridor, ERP system, for projects and sales orders.
• Provides customers with accurate cost estimates, status reports, and technical information as required.
• Effectively communicates with members of other departments including Production, Quality, Logistics, and others as required.
• Plans and coordinates the arrival and departure of customer’s goods.
• Actively engages with continuous improvement education and training and professional/personal development in alignment and uses technology to find ways to streamline and improve work processes.
• Travels to meet with new and current customers and to attend industry events.
• Confers with the supervisor to recommend changes such as equipment utilization, methods, and procedures to increase the efficiency of the department and promote improvement.
• Attends all safety and health training, as required, in a timely manner.
• Works when scheduled and complies with company attendance policy.
• Works overtime as required.
• Observes and practices all safety procedures and personal policies (e g Safety-glasses, ear plugs, face shields etc.)
• Other duties as assigned.

Skills, Knowledge, and Abilities:

(these are required to enable the job holder to perform the essential functions of the job)

• Ability to provide verifications of US citizenship or permanent residency to satisfy ITAR/EAR restrictions
• Ability to travel up to 25%
• Excellent written and verbal communication skills.
• Proficiency in using Microsoft products and ERP systems.
• Must have intermediate to advanced Microsoft computer skills (Word, Outlook, Excel) and the ability to learn and be proficient in company-specific software.
• Must be able to maintain an effective working relationship with, and among co-workers and supervisors.
• Must be able to work with little or no supervision and take initiative.
• Must be able to use applied knowledge to formulate positive solutions to problem situations.
• Must be able to apply common sense.
• Must be able to effectively read, write, and communicate in English.
• Must be able to add, subtract, multiply, and divide, using fractions and decimals; compute percentages, ratios, and rates and interpret graphs.
• Must be able to comply with OSHA requirements and standards to properly wear all applicable PPE.
• Must be able to lift and carry up to 25 lbs. regularly and more, with assistance occasionally.
• Must be able to see within the normal range of vision with or without corrective lenses.
• Must be able to sit for extended periods of time while using hands, fingers, and wrists repetitively.
• Must be able to stand, walk, reach overhead, squat, bend, twist, stoop, kneel, and climb stairs as needed.

Marginal Functions:

• Other duties as assigned.

Experience and Education Requirements:

• Must be at least 18 years old or older and a High School Diploma or GED is required.
• Minimum three (3) years of customer service / account management experience is required.
• Ability to travel and obtain a valid passport is required.
• Previous experience in an aviation business development / sales environment is preferred.
• Bachelor’s degree or Associate degree in Business or related field is a plus.
• Must have a valid driver’s license and be insurable through the company’s insurance carrier.
• Must pass a criminal background check and pre-employment drug screen.

Work Conditions:

Works in an office environment and frequently subjected to the plant area with moving machinery and loud noises.

Fairhope Aero is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.