Customer Service Representative

National Veterinary Associates; Vinton (IA); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Paid time off

Short Term Disability

Job summary

National Veterinary Associates (NVA) is seeking a Customer Services Representative for Vinton Veterinary Hospital. The role involves answering phones, scheduling appointments, taking payments, and maintaining confidential client records with a friendly, team‑oriented approach.

The candidate should have prior customer service experience, reliable transportation, and a willingness to learn veterinary terms. NVA emphasizes a positive culture and professional growth within a supportive environment.

Qualifications

• Previous customer service experience.
• Willingness to learn veterinary terms and processes.
• Reliable transportation, including in inclement weather.

Responsibilities

• Answer phones and schedule appointments.
• Take payments and enter client information.
• Handle records confidentially.
• Maintain lobby and client-facing areas.
• Contribute to the hospital's positive culture and teamwork.

Skills

Customer service experience

Positive client interactions

Job description

Vinton Veterinary Hospital, a growing Veterinary Hospital Practice is seeking an energetic, reliable and friendly Customer Services Representative. Duties to include answering phones, scheduling appointments, taking payments, entering client information, handling records in a confidential manner and maintaining a neat and orderly appearance of the lobby and client facing areas. Candidate must have previous customer service experience and show evidence of positive and enthusiastic client interactions. Reliable transportation, including transportation in inclement weather, as well as a willingness to learn veterinary medicine terms and processes a must. Individual must be willing to contribute to the hospital's positive culture and attitude of teamwork.

The base hourly wage for this position ranges from $14.00-17.00 based on factors including experience, job-related skills and relevant education and/or training.

NVA offers a comprehensive benefits program including medical, dental, vision and a 401K with employer match and paid time off for eligible employees. Short Term Disability policy provided at no charge to the employee. The team can provide more information about compensation and benefits during the interview process.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine our way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting‑related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.