Customer Service Representative

Abqpetcarehospital; New York (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

National Veterinary Associates in New York is seeking a front desk assistant to greet clients, answer questions, schedule appointments, and manage payments. You will handle calls, mail, and emails, while keeping client records up to date in the practice management system.

The role requires at least 1 year of related experience and a commitment to a seamless client experience. Join a national network of hospitals with a focus on growth, mentorship, and ownership opportunities.

Qualifications

• Minimum of 1 year related experience required.
• Provides excellent and expeditious client experience.
• Answers questions and screens for service needs.

Responsibilities

• Greet clients and respond to questions; manage patient flow.
• Process incoming and outgoing patients, and handle payments.
• Answer phone calls and schedule appointments.
• Manage mail and e-mail; maintain client information in software.
• Escalate complex matters to senior staff; monitor waiting area.

Skills

Customer service

Communication

Phone etiquette

Scheduling

Payments processing

Recordkeeping

Tools

Practice management software

Job description

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.

$18-21/hr DOE

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position
• If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.