Customer Service Representative

Abqpetcarehospital; Vinton (VA); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with employer match

Paid time off

Short Term Disability

Job summary

Vinton Veterinary Hospital is seeking an energetic Customer Services Representative to join our growing practice in Virginia. You will greet clients, answer phones, schedule appointments and handle payments while maintaining confidential client records with a friendly, professional demeanor.

The base hourly wage ranges from $14.00 to $17.00, depending on experience, education, and skills. We offer a comprehensive benefits program and a positive culture focused on teamwork and growth.

Qualifications

• Previous customer service experience required.
• Reliable transportation, including in inclement weather.
• Willingness to learn veterinary terminology and processes.
• Maintain confidentiality of client records.

Responsibilities

• Answer phones and schedule appointments.
• Process payments and enter client information.
• Maintain lobby and client-facing areas.
• Handle records confidentially and professionally.

Skills

Customer service experience

Excellent communication

Reliable transportation

Willingness to learn veterinary terms

Job description

Vinton Veterinary Hospital, a growing Veterinary Hospital Practice is seeking an energetic, reliable and friendly Customer Services Representative. Duties to include answering phones, scheduling appointments, taking payments, entering client information, handling records in a confidential manner and maintaining a neat and orderly appearance of the lobby and client facing areas. Candidate must have previous customer service experience and show evidence of positive and enthusiastic client interactions. Reliable transportation, including transportation in inclement weather, as well as a willingness to learn veterinary medicine terms and processes a must. Individual must be willing to contribute to the hospital's positive culture and attitude of teamwork.

The base hourly wage for this position ranges from $14.00-17.00 based on factors including experience, job-related skills and relevant education and/or training.

NVA offers a comprehensive benefits program including medical, dental, vision and a 401K with employer match and paid time off for eligible employees. Short Term Disability policy provided at no charge to the employee. The team can provide more information about compensation and benefits during the interview process.

For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

• medical
• dental
• vision
• a 401K with employer match
• paid time off for eligible employees
• Short Term Disability policy provided at no charge to the employee
• paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act