Customer Service Representative

Abqpetcarehospital; Troy Township (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

National Veterinary Associates (NVA) is seeking a client-facing receptionist to join our pet-care network. You will greet clients, answer questions, schedule appointments, and help process incoming and outgoing patients and payments at the front desk.

This role supports the care team by handling calls, mail, and email, maintaining client records in the practice management system, and ensuring the waiting area stays clean while escalating complex issues to senior staff.

Qualifications

• Minimum of 1 year related experience required.

Responsibilities

• Greet clients and respond to questions; process incoming and outgoing patients and payments.
• Answer phone calls and screen for service needs; schedule appointments.
• Handle incoming and outgoing mail and e-mail; maintain client information in practice management software.
• Monitor the client waiting area for cleanliness and comfort.
• Escalate complex matters to senior staff.

Job description

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.

The base range for this position is $15.50-$18.00. Our pay ranges are primarily determined by role, level and location. The range provided for each job posting reflects the minimum and maximum target for this position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education training.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

• NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.