Customer Service Representative

National Veterinary Associates; Shorewood (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Job summary

National Veterinary Associates is seeking a friendly front desk receptionist in Shorewood, IL to greet clients, answer questions, process payments, and schedule appointments. You will manage mail/e-mail, maintain client data in our PMS, and monitor the waiting area.

1 year of related experience is required, with room to grow within our network. The role supports a busy veterinary practice environment, with compensation details discussed during the interview.

Qualifications

• Minimum of 1 year related experience required.

Responsibilities

• Greets clients, responds to questions; processes incoming and outgoing patients, and handles payments.
• Answers phone calls, screening for service needs and scheduling appointments.
• Handles incoming and outgoing mail and e-mail.
• Monitors client waiting area to ensure cleanliness.
• Documents and maintains client information in practice management software; escalates complex matters to senior staff.

Skills

Customer service

Phone screening

Appointment scheduling

Payments processing

Data entry

Tools

Practice management software

Job description

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.

The base range for this position is $15.50-$18.00. Our pay ranges are primarily determined by role, level and location. The range provided for each job posting reflects the minimum and maximum target for this position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education training.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• medical
• dental
• vision
• a 401k with employer match
• paid time off (including sick time) for all eligible employees

• For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.