Client Service Representative, Outbound

National Veterinary Associates; United States; On-site; USD 22,041 - 27,552; Full time

Job summary

National Veterinary Associates is seeking a friendly Client Service Representative to join our Client Service Center. You will make outbound calls and work with multiple veterinary hospitals, providing routine and compassionate service.

The role emphasizes effective communication, ability to handle objections, and professional conduct in a fast-paced environment while using AVImark to schedule appointments.

Qualifications

• High school diploma is required.
• 1 year client service experience is preferred.
• Proficient with Microsoft Office, Excel and Word.

Responsibilities

• Provide concise, friendly service for multiple veterinary hospitals.
• Communicate with clients regarding difficult scenarios.
• Educate clients on animal wellness.
• Schedule veterinary appointments using AVImark.
• Review and update client and patient data.

Education

High school diploma

Tools

Microsoft Office

Excel

Word

Job description

Our Client Service Center is on the lookout for friendly, dedicated, hardworking, punctual, and compassionate team players to join our team. The position will require an ability to work independently and with a team as a Client Service Representative to make outbound calls.

About Us

National Veterinary Associates (NVA™) is the largest private owner of freestanding veterinary hospitals, pet resorts, and specialty pet hospitals with over 1,000 locations in the United States, Canada, Australia, New Zealand, and Singapore. The company is backed by JAB holding, a leading private equity firm, and led by a proven management team that includes MBAs from Harvard, Columbia, and Wharton and former management consultants from BCG, Bain, McKinsey, and Accenture. Competing in a $25B industry that has grown faster than GDP over 20+ years, the company has grown rapidly over the past 20 years and continues to do so via acquisition, de novo, and same-store initiatives.

A cornerstone of the NVA culture is a servant leadership approach to our business, our hospitals, our pet resorts, and our teams. We find people who exemplify the same servant leadership approach are best suited for NVA. We are a community dedicated to the love of animals and the people who love animals.

Position Responsibilities

• Provide concise, friendly service for multiple veterinary hospitals
• Effective communication (written and verbal) with strong closing skills
• Communicate with clients regarding difficult scenarios
• Educate clients on animal wellness
• Consistently schedule veterinary appointments using AVImark ®
• Review and update client and patient data, accounting
• Accurately complete documents each shift
• Work independently in a friendly and supportive environment
• Provide excellent client service and telephone etiquette
• Achieving performance goals
• Other duties as assigned

Qualifications

• High school diploma
• Basic math skills
• Proficient with Microsoft Office, Excel, Word
• 1 year client service experience
• Ability to handle multiple phone lines
• Professional work ethic
• Time management and problem-solving skills
• Ability to overcome objections
• Adapt to changing environment
• Must be able to work at a computer for long periods of time, which includes keyboard and mouse use

Preferred Experience

• Veterinary or healthcare
• High call volume
• Quality client service
• Windows PC applications
• CXone Contact System

Hours and Compensation

Start Date: 10/19

Training Shift: 7:00am - 3:30pm PT M-F

Full Time Shift: Similar to training shift

Hourly Rate: $16 - $20/ hr

Status: Non-exempt (Hourly) with Benefits

Note: Rate of Pay DOE and position

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.