Customer Service Representative

Opus; Vinings (GA); In loco; USD 18.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Descrizione del lavoro

Opus in Vinings, GA is seeking a front-line Customer Service Assistant to help motorists with program applications for exemptions, extensions, and waivers, and to provide emission reprints at the Service Center. You will disseminate information, answer questions, and resolve issues while maintaining a professional environment.

The role requires strong MS Office skills and excellent communication. The position offers $16.00 per hour with health, dental, and vision insurance as benefits.

Competenze

• High School Diploma or equivalent; some college preferred.
• Must pass Emissions Inspector Certification Test after in-house training.
• Proficient with Microsoft Office Suite and ability to manage documents.

Mansioni

• Open/close Service Center and handle reports per SOP.
• Respond to motorist inquiries on program rules and requirements.
• Determine eligibility for extensions, exemptions or waivers.
• Issue waivers, extensions, exemptions per procedures.
• Maintain a clean, professional Service Center environment.

Conoscenze

Verbal communication

Written communication

Interpersonal skills

Punctuality

Team work

Formazione

High School Diploma or equivalent

Some college preferred

Emissions Inspector Certification

Strumenti

MS Word

MS Excel

MS Outlook

Descrizione del lavoro

Pay: 16.00/hr. benefits offered include health, dental, vision insurance

This position will assist motorist face-to-face with program applications for exemptions, extensions, and waivers, as well as provide emission reprints at assigned Service Center. This position will also disseminate information about the program, answer general questions, and resolve issues surrounding the application requirements.On occasion, the incumbents in these positions may be scheduled to work at a Service Center different than their assigned Service Center(s) in order to meet the GA Clean Air Force contractual requirements.

Duties and Responsibilities:

• Open and close Service Center facility according to designated hours of operation and send appropriate notifications/reports set forth by Management per the Standard Operating Procedures.
• Professionally respond to inquiries from motorists relating toprogram rules and requirements. This includes:
  • Determining if vehicle owners are eligible for extensions, exemptions or special case waivers.
  • Issuing waivers, extensions, exemptions and special case waivers per prescribed procedures.
  • Determining if vehicle receipts for repair expenditures are over the prescribed limit and whether they are qualifying repairs.
  • Inspecting vehicles to determine if prescribed auto repairs were performed.
  • Resolving issues and providing written reports to Management on issues.
• Maintain cleanliness and professional work environment in and around the Service Center office and its facilities.
• Review, retain all aspects of local Clean Air and Emission Program Rules and Regulations and adapt to Program changes as well as Clean Air Rules and Regulations changes.
• Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS).
• Other duties as needed to ensure the smooth operation of the program as assigned by the Customer Service Manager or the Service Center Manager.

Requirements

Knowledge and Skills:

• Competency using Microsoft Office Suite (MS Word, Excel, and Outlook).
• Ability to work a copier/scanner and upload/save documents.
• Excellent verbal, written and interpersonal communication skills with the ability to interface effectively with motorist
• Dependable, reliable, punctual and self-motivated.
• Professional manner and ability to display a positive disposition at all times.
• The ability to work in a fast paced team environment.
• Ability to understand and administer the Clean Air Force and Emission Program Rules and Regulations.

Education and Work Experience:

• High School Diploma or equivalent; some college preferred.
• One year of experience in a Customer Service environment required.
• MUST pass an Emissions Inspector Certification Test (80%) after in-house training and any certification as determined by management.
• Dependable, reliable, punctual and self-motivated.
• Professional manner and ability to display a positive disposition at all times.
• The ability to work in a fast paced team environment.
• Ability to understand and administer the Clean Air Force and Emission Program Rules and Regulations.

Pay Range

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person's qualifications and experience.

$16.00 - $16.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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