Customer Service Representative

Opus; Atlanta (GA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Job summary

Opus is seeking a Customer Service Assistant at our Marietta, GA Service Center to assist motorists with program applications for exemptions, extensions, and waivers, and to provide emission reprints as required. The role includes answering questions, gathering necessary documents, and reporting issues to management.

Occasional cross-site scheduling may occur to meet contract requirements. Typical hours are Mon-Tue, Thu-Fri 8:30am-5:00pm with Wed 9:30am-6:00pm; the position pays $16.00 per hour

Qualifications

• High School Diploma or equivalent; some college preferred.
• One year of experience in a Customer Service environment.
• MUST pass an Emissions Inspector Certification Test (80%) after in-house training and any certification as determined by management.

Responsibilities

• Open and close Service Center facility according to designated hours of operation.
• Respond to inquiries from motorists relating to program rules and requirements.
• Determine eligibility for extensions, exemptions or waivers.
• Issue waivers, extensions, exemptions and waivers per procedures.
• Inspect vehicle receipts for repairs and determine if prescribed repairs were performed.
• Maintain cleanliness and professional environment in the Service Center.
• Review and adapt to local Clean Air and Emission Program Rules and Regulations.
• Assist with continual improvement and customer satisfaction initiatives.
• Perform other duties as assigned by management.

Skills

Excellent communication

Customer service orientation

Teamwork

Detail-oriented

Time management

Multitasking

Education

High School Diploma or equivalent

Some college preferred

Emissions Inspector Certification Test (80%)

Tools

MS Office Suite

Copier/Scanner

Job description

Description

Work Location: 2130 Northwest Pkwy SE, Marietta, GA 30067

Schedule: Monday, Tuesday, Thursday, Friday 8:30am-5:00pm; Wednesdays 9:30am-6:00pm

Pay: 16.00/hr. benefits offered include health, dental, vision insurance

This position will assist motorist face-to-face with program applications for exemptions, extensions, and waivers, as well as provide emission reprints at assigned Service Center. This position will also disseminate information about the program, answer general questions, and resolve issues surrounding the application requirements. On occasion, the incumbents in these positions may be scheduled to work at a Service Center different than their assigned Service Center(s) in order to meet the GA Clean Air Force contractual requirements.

Duties and Responsibilities:

• Open and close Service Center facility according to designated hours of operation and send appropriate notifications/reports set forth by Management per the Standard Operating Procedures.
• Professionally respond to inquiries from motorists relating to program rules and requirements. This includes:
  • Determining if vehicle owners are eligible for extensions, exemptions or special case waivers.
  • Issuing waivers, extensions, exemptions and special case waivers per prescribed procedures.
  • Determining if vehicle receipts for repair expenditures are over the prescribed limit and whether they are qualifying repairs.
  • Inspecting vehicles to determine if prescribed auto repairs were performed.
  • Resolving issues and providing written reports to Management on issues.
• Maintain cleanliness and professional work environment in and around the Service Center office and its facilities.
• Review, retain all aspects of local Clean Air and Emission Program Rules and Regulations and adapt to Program changes as well as Clean Air Rules and Regulations changes.
• Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS).
• Other duties as needed to ensure the smooth operation of the program as assigned by the Customer Service Manager or the Service Center Manager.

Qualifications

Knowledge and Skills:

• Competency using Microsoft Office Suite (MS Word, Excel, and Outlook).
• Ability to work a copier/scanner and upload/save documents.
• Excellent verbal, written and interpersonal communication skills with the ability to interface effectively with motorist
• Dependable, reliable, punctual and self-motivated.
• Professional manner and ability to display a positive disposition at all times.
• The ability to work in a fast paced team environment.
• Ability to understand and administer the Clean Air Force and Emission Program Rules and Regulations.

Education and Work Experience:

• High School Diploma or equivalent; some college preferred.
• One year of experience in a Customer Service environment required.
• MUST pass an Emissions Inspector Certification Test (80%) after in-house training and any certification as determined by management.
• Dependable, reliable, punctual and self-motivated.
• Professional manner and ability to display a positive disposition at all times.
• The ability to work in a fast paced team environment.
• Ability to understand and administer the Clean Air Force and Emission Program Rules and Regulations.