Customer Service Representative

Carmel Staffing Solutions LLC; Annapolis (MD); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Benefits package

Job summary

Envirotest, a subsidiary of Opus Inspection, seeks a Customer Service Representative in Annapolis, MD to explain emission test results, guide waivers, and ensure forms meet state standards. The role emphasizes friendly communication, organization, and hands-on emission testing when needed.

Enjoy a full benefits package and a competitive hourly rate. On-site position with duties to maintain a welcoming customer environment and support motorists through the testing process.

Qualifications

• Friendly, professional communication skills.
• Strong organizational skills and attention to detail.
• Automotive knowledge and/or customer service experience is a plus.
• High school diploma or equivalent.
• Certification training in emissions testing is preferred.

Responsibilities

• Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
• Guide motorists through waiver process and extension requests.
• Review motorists' waiver and extension forms to ensure they meet MVA standards, then grant or deny each according to state regulations.
• Perform emission tests when needed.
• Create a clean and professional environment to keep our station clean and welcoming.
• Other duties as assigned.

Skills

Communication skills

Organizational skills

Attention to detail

Customer service experience

Automotive knowledge

Education

High school diploma or equivalent

Certification training program for customer service/emissions testing

Job description

Pay Rate: $16.50/hr, plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match

Envirotest is a proud subsidiary of Opus Inspection, the worldwide provider of vehicle emissions testing equipment and services. Our mission: to make the world a cleaner and safer place by providing highly effective solutions for vehicle inspection through innovative technologies, customer focus and operational excellence. We are looking for a passionate Customer Service Representative to join our team and assist our motorists in understanding their emission testing results.

Responsibilities:

• Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
• Guide motorists through waiver process and extension requests.
• Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
• Perform emission tests when needed.
• Creating a clean and professional environment to keep our station clean and welcoming.
• Other duties as assigned.

Requirements

Minimum Qualifications:

• High school diploma or equivalent
• Completion of certification training program for customer service/emissions testing
• Friendly, professional communication skills
• Strong organizational skills and attention to detail
• Comfortable standing for long periods (up to 90% of the shift)
• Automotive knowledge and/or customer service experience is a plus

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.

The actual pay rate will depend on the person's qualifications and experience.

$16.50 - $16.50

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.