Customer Service Representative

Park Printing Solutions; Verona (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Park Printing Solutions is seeking a dedicated Account Coordinator to manage a portfolio of customer projects from concept to delivery. You will ensure accuracy of specifications, timelines, and communications, while anticipating needs and resolving issues with clarity and care.

The role emphasizes collaboration with internal teams, organized record-keeping, and supporting final billing details to uphold quality service for client brands and deadlines.

Qualifications

• Clear communication and strong organizational skills.
• Ability to manage multiple projects and timelines.
• Experience coordinating print production and customer specs (nice to have).
• Familiarity with print workflows is a plus.

Responsibilities

• Manage a portfolio of customers from initial request to final delivery.
• Ensure information accuracy and realistic timelines for projects.
• Maintain consistent communication and resolve challenges with clarity and care.
• Keep records up to date and support accurate billing details.
• Identify opportunities to improve processes and workflow.

Skills

Multitasking

Attention to detail

Problem solving

Independent worker

Team collaboration

MS 365

Color concepts

Adobe tools

Tools

Adobe Creative Suite

Job description

Our customers trust us with work that represents their brands, their missions, and their deadlines. As the primary in-house representative for your assigned accounts, you ensure that their projects move smoothly from concept to completion. Your ability to communicate clearly, anticipate needs, and keep details aligned strengthens customer confidence and supports the quality work our teams produce every day.

Position Overview

You’ll manage a portfolio of customers and guide their projects from initial request to final delivery. Success in this role means keeping information accurate, timelines realistic, and communication consistent—while anticipating needs and resolving challenges with clarity and care.

What You’ll Achieve

• Champion customer experience by ensuring every project progresses smoothly, transparently, and in alignment with expectations.
• Support project accuracy and quality through clear job specifications, effective coordination, and thoughtful follow-through.
• Strengthen internal collaboration by communicating needs, constraints, and updates that keep teams connected and productive.
• Enhance operational clarity by maintaining accurate records, job changes, and final billing details.
• Identify opportunities for improvement in processes, communication, and workflow.

Skills and Strengths That Help You Succeed

We invite candidates with a variety of experiences to apply. Print knowledge is a plus but not required—we will train the right person.

Helpful strengths include:

• Ability to manage multiple priorities with attention to detail
• Problem-solving mindset and steady follow-through
• Comfort working independently and within a team
• Proficiency with Microsoft 365 suite; willingness to learn new tools
• Ability to learn color, print, and production concepts

Nice-to-have but not required:

• Experience in customer service, account coordination, or project management
• Familiarity with Adobe tools or print workflows